Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Manage large amount of incoming calls. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email, mail or social media. Assist with placement of orders, refunds, or exchanges. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

Answer and direct calls for the Executive suites for ten different companies. Tenant invoicing and billing.Catering, meet and greet clients. Assist other departments with over flow projects. Copy machine maintenance. Prepare Fed Ex and UPS. Book conference rooms. Maintain Phone Directories

Direct and answer calls for five different companies. Scan desk, photo copy projects, and responsible for outgoing/incoming Fed Ex setup & distribution. Enter write ups in quick books. Create customer invoices for billing. Meet and greet clients. Distribute and sort mail. Set up catering for client meetings. Book travel arrangements for partner business trips.

Direct and answer switchboard calls. Meet and greet clients and applicants. Schedule and maintain conference room calendar. Schedule catering requests, and set up of client hospitality. Prepare outgoing DHL shipments for all departments in the firm. Book travel arrangements. Prepare and submit expense reports. Track and maintain attendance/vacation records.

Answering and directing calls for over one thousand associates. • Greeting and escorting clients and vendors. • Updating and maintaining phone directories. • Scheduling and maintaining conference rooms. • Assisting Human Resources Department with correspondence typing memos and intermittent phone coverage. • Photocopying large jobs,and mailing out UPS shipments, for Mutual Funds Department. • Setting up video teleconferences on the Genesis program for all ADP locations. •Scheduling and arranging transportation for clients and associates