Add support to distributed marketing team writing blogs, content pages, and marketing, social media, and email copy. Utilize copywriting skills and SEO strategies to increase brand awareness and drive traffic to client websites. Work remotely and independently utilizing strong organizational skills managing multiple deadline-oriented projects simultaneously. Comfortable working in various applications and platforms including Hubspot, WordPress, Canva, Airtable, Asana, and Loomly.

Worked closely with the Executive Director to provide a wide variety of marketing and administrative services, serving as the primary point of contact for clients. Scheduled meetings, maintained confidential records and employee files, processed A/P, and maintained supplies for daily office functions. Coordinated Estate Planning seminars conducted offsite bi-monthly to include venue reservation, materials preparation, refreshments, and meeting scheduling. Oversaw marketing and social media activities and helped define new operational workflows and strategies to serve the organization more efficiently.

Supported four Business Development Representatives and reported to the National Business Development Manager providing administrative, marketing, and design support. Took ownership for completing a multitude of requests including property list pulling, designing and deploying digital and print marketing materials, competitor research and analysis, and various administrative support functions. Utilized multiple software programs and platforms including Salesforce, Canva, Promo, Metro Market Trends, Box, and Rezora, enabling content management, design, work flow, and collaboration.

Wrote, edited, and delivered resumes, cover letters, and Linkedin profiles utilizing design templates and style guides. Initiated correspondence with new clients and set expectations for timeline, quality, process, revisions, and communications. Set schedule for deliverables and maintained client information to track correspondence, product deliveries, and feedback. Provided recommendations and job search best practices to ensure optimal success and return on investment for provided materials. Independently managed and prioritized multiple simultaneous projects, utilizing strong research and analytical skills, met or exceeded all project requirements and deadlines, and encouraged referral business through excellence in customer service.

Contributed technical writing and consultation services for proposal writing firm specializing in government contracts. Readily gained knowledge in government procurement processes and requirements to facilitate multiple concurrent time-sensitive projects through different agencies. Collaborated with associates, interviewed clients, conducted research, and collaboratively wrote and edited project descriptions for technical proposals while incorporating design and layout concepts. Continued employment through remote support efforts after relocation, collaborating with team while removed from daily operations, successfully completing project deliverables within time and budget constraints.

Supported U.S. Army Test and Evaluation facility in marketing and new business development efforts. Organized, shipped, mantled, dismantled, and manned Test Center marketing exhibit for up to to eight domestic events annually. Prepared and presented monthly marketing task briefings and plans, organized facility tours, and prepared design layouts and written copy for promotional materials. Prepared and tracked budget and provided post-exhibit reports, presentations, and suggestions for improvement. Evolved minimal event participation into full time marketing position through enthusiasm and commitment to strategically promote Test Center capabilities. Presented justification and detailed cost proposal to Commander for new exhibition booth and development of associated marketing and promotional collateral (brochures, flyers, fact sheets). Conceptualized brand vision and worked with graphic artist in all aspects of project development for each deliverable from conception to completion.

Facilitated clerical, customer service, and administrative activities for land surveying and civil engineering firm. Organized, tracked, and processed plat and subdivision files to effectively maintain accurate records of projects. Performed computer data entry functions, scheduled appointments, attended to survey requests, and processed certificates and submittals. Developed understanding of leadership work style and requirements, coordinating time and meetings, providing knowledge of company practices and operations, and following up with leadership to ensure commitments were met.

Supported community-outreach, advocacy, and marketing initiatives through writing, editing, and proofreading marketing collateral for the five companies under the organization’s umbrella. Conducted research and analysis of competitors products, conceptualized and brainstormed marketing strategies, and created collateral for charitable events in which the organization was involved. Participated in development of creative solutions based on understanding of client needs, consumer experiences, marketing strategy, and operational capabilities. Assimilated and analyzed business insights gained through marketing research and data analysis to proactively shape and influence critical business decision-making.

Managed branch accounting procedures, collections, and financial reports and submitted to corporate headquarters for review, substantiation, and evaluation. Maintained office-supply inventory, resolved customer satisfaction issues, and scheduled and monitored routine pest control services and service requests. Printed and tracked work orders and invoices and coordinated with eight technicians on service call schedules and priorities. Oversaw new hire onboarding, created, revised, and filed documents, and interacted daily with customers, administrative personnel, technicians, and management. Supported diverse group with varied responsibilities, conflicting priorities, and wide range of work performance styles requiring clear communication and disciplined organization. Knowledge of industry-specific software afforded the opportunity to train branch administrative personnel as well as support troubleshooting efforts at other branch offices. Promoted from Assistant to Manager due to exceptional performance, demonstrated work ethic, and proficient communication skills.