Lori Mefford Email & Phone Number

Beaverton, Or, Us

Scottsdale, Az

Head of 75 person department funding 3000+ units per month through sites located in Arizona, Illinois and California.• Engineered a reorganization of the Closing and Funding process from a two person to a one person process. This project required extensive communication, organization, planning, and collaboration. Created training materials, implemented a schedule, and facilitated execution of the training to all team members.• Successfully guided the team through the evolution of the department with extensive mentoring, coaching, education, and motivation. Formed strong bonds with my open door, Subject Matter Expert management approach.• Reviewed and approved proposed Operating System updates and changes related to closing.• Monitored agency and investor updates as well as new and revised programs to implementapplicable changes to closing documentation and processes.• Collaborated with Post-closing, Compliance, Legal, Underwriting and Processing to review processesand implement improvements.• Developed job descriptions and Service Level Agreements to facilitate instruments on which to baseemployee accountability and expectations.• Partnered with sales leadership to ensure delivery of superior service to meet on-time closings andcustomer expectations.• Management of daily processes including troubleshooting, loan level challenges, and problemresolution.

Scottsdale, Az

Leader of Regional Retail Mortgage Fulfillment Site. Manager of staff personnel including Setup and Redisclosure team, Underwriters, Processors, Closers and Funders.• Responsible for pipeline management to drive turn times and file quality to meet corporate goals.• Partner with sales teams to maximize strengths, identify learning opportunities and implementsolutions.• Conduct weekly meetings; including all-staff, pipeline and underwriting.• Development of personnel including recruiting, training, goal setting and motivation.• Underwriting manager with credit authority.• Manage internal and external audit and post-closing requests.• Management of daily tactical processes, including facilitating maximum efficiency to meet productiongoals and LPE ratios.

Mesa Az

Established and operated a full service mortgage brokerage company offering Conventional, VA and Sub-prime mortgages to the residential market. Licensed as responsible individual through the Arizona Department of Financial Institutions.• Secured and sustained relationships with wholesale lenders.• Responsible for business ownership including Marketing and Advertising, HR, payroll, vendormanagement and accounting principles.• Recruited, hired and developed a highly successful sales, operations and support staff.• Full responsibility for compliance to Federal and State regulatory guidelines.• Originator with extensive customer base specializing in jumbo loans.• Pre-underwrote all loan files prior to submission to lenders.• Bank of America Broker Priority Honor member for 10 years, with a 95% pull thru rate.

Mesa, Az

Producing manager for a consumer direct regional branch.• Established, staffed and managed a regional branch to serve the home loan needs of existingborrowers.• Responsible for hiring, training, mentoring and managing Loan Officers, Processors and Closers in 3satellite branches.• President’s Club member.• Developed selling strategies to achieve targeted call conversion rate and minimize loan runoff.

San Diego, Ca

Served as Regional Operations Manager providing support for retail branches with responsibility for processing, closing, funding and QC for all loan originations.• Chase Personal Financial Services provided lending services to high-balance deposit customers offering products including real estate mortgages, automobile and boat financing.• Accountable for compliance with Federal, State and Internal regulations, policies and procedures. Company representative for external audits.• Served as liaison between retail branches and underwriting, servicing and secondary departments.