Lori Mullen Email and Phone Number

PROFESSIONAL EXPERIENCEAllied Universal Security Services (formerly AlliedBarton)Regional Human Resource Manager- New England February 2016 – PresentOversee execution of all Human Resource functions for New England Region encompassing 6 states, including organizational development, employee relations, talent management, success planning, retention, leave management, benefits administration, health and safety programs, compliance with all federal and state laws including licensing requirement for over 255 accounts, 3,500 nonexempt and 250 exempt employees with annual revenue over 133 million. • Manage and lead the development of 9 HR professionals by establishing and implementing unified and comprehensive processes to address employee concerns in order to drive employee engagement and retention.• Established a strong partnership and collaboration with Managing Partner and VP of Operations to identify business objectives and established HR programs to support business goals; including development of an employee engagement survey, non-billable overtime reporting and a tracking procedure for all employee relations concerns.• Reduced Employee Relations cases 12% in six months by training all senior-level management on effective coaching, conflict resolution, investigations, discipline and fair labor practices. Supported development of a fair and consistent values based culture by proposing updates to HR procedures, communicating changes and monitoring compliance.• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Created training for management teams focusing on managing generational complexities to improve retention

Direct Human Resource functions for multiple locations including talent acquisition at associate and executive levels, associate relations, talent development, succession planning, benefits, compensation, and talent development for over 500 employees with annual combined store sales of over 80 million.• Developed and implemented strong recruitment efforts to recruit a talented and diverse workforce resulting in a reduction of open positions from 2.1 % to .5%. • Reduced turnover 57% by creating a positive working environment,coaching all executives to fairly and consistently address all performance concerns and consistently recognize improvement and strong performance.• Established and executed a strong new hire training and orientation program to improve retention.• Conducted ongoing development for all executives in all areas of performance management and talent development. Conducted monthly talent meetings to identify high growth candidates at the associate and executive level and create development plan based on individual career goals.• Complete thorough investigations for associate complaints including all harassment issues and maintain extensive documentation to minimize company liability. Guide management on conflict resolution and coach executives resolve minor associate relations issues in a timely manner. Trained all executives on their role in associate relations issues including sexual harassment complaints.• Successfully implement and execute all HR initiatives including: Policy changes, Performance Management, Talent Development and Incentive Programs. Responsible for administration of annual employee opinion survey, achieved top participation rate of 95%. Manage employee performance process and coach executives objectively assess performance using key metrics as an indicator.• Experience managing both Union and Non-Union workforce.

Successfully managed Human Resource initiatives in areas of performance management, associate relations, employment practices and administrative and legal compliance for 15 stores in 4 states.• Responsible for investigating all harassment complaints and employee relations issues. • Provided leadership to 5 Human Resource Managers and 15 Store manager in all areas on employee relations and performance management• Conducted thorough interviews to ensure all situations are handled fairly and with professionalism and sensitivity.• Lead stores hiring efforts and by facilitating training programs for the region detailing the company’s recruitment, selection and retention programs.• Managed all administrative programs for the region including unemployment claims and hearings, I-9 compliance; LOA, Workers Compensation and ensured adherence to all federal and company policies. Improved regions results through consistent communication and partnership with store teams.• Successfully executed company’s annual opinion survey and feedback processes to ensure maximum associate participation and that all issues are addressed appropriately.

Human Resources Manager supporting 220 non-exempt and 18 exempt employees in the Salem, NH location, with annual sales of $48 million.Responsible for managing all human resource functions including: recruiting, hiringretention, associate relations, benefits, compensation, staffing, training and development.• Reduced open positions from 7.6 % to 0.2% by developing guidelines and training management on the process of hiring qualified applicants, performance management and retention. • Supported stores 1.9% sales increase over last year by efficiently managing stores staffing budget, aggressively filling open shifts to support key businesses. Expanded and managed on call population to ensure hours utilization in changing business climate.• Reduced turnover 163% by implementing a comprehensive checklist for managers to utilize when hiring, training and transitioning new hires. Partnered with management to identify cause for turnover and met monthly with managers to review results and identify any associates at risk.