Small Business Advisory Services Associate

As seasoned consultants with a passion for people, we specialize in cloud software development for call center operations at the executive level. With a laser focus on operational excellence, we utilize cutting-edge AI technology to control compliance, call quality, SLAs, and agent development, ensuring that call centers are firing on all cylinders.Our expertise includes designing and implementing cloud-based solutions for call centers using the latest technology to optimize performance and enhance the customer experience. Through our work, we've seen firsthand the positive impact that these solutions can have on a business, including increased customer satisfaction, higher agent productivity, and improved bottom-line results.We’re big believers in the power of AI technology to monitor and analyze call center performance, identify areas for improvement, and develop strategies to enhance call quality and efficiency. In addition, we have a track record of building and managing high-performing teams, with a focus on agent development and training to ensure that call center staff are equipped with the skills and knowledge needed to excel in their roles.Collaborating closely with executives and stakeholders is a key part of what we do. We take the time to understand business needs and priorities, and then develop tailored solutions that align with organizational goals. Our ultimate goal as a cloud software developers for call center operations is to help organizations deliver exceptional customer experiences while driving operational efficiency and effectiveness, all while providing a strong ROI for our clients.If you're interested in learning more about how we can help your call center achieve greater efficiency and effectiveness, please don't hesitate to reach out to me. We’re always happy to share our expertise and work with businesses to develop customized solutions that deliver results.

I maintain my Brokers license with My Home Group. Primarily maintained for investment purposes. Phoenix area Associate Broker/Realtor® and resident of over 33 years.

In addition to offering rental properties, Murray Property Investments buys homes for cash in as-is condition – No repairs, no fees, no commissions, and no hassles! Moreover, we work with investors to fix and flip or buy and hold properties.

Proud to have built and sold Balanced Bookz. Looking for a good bookkeeper, contact Accubookz, LLC.

Co-owner of the award winning Data-Tel Info Solutions, a family run technology and software development business that provided premise and cloud solutions for the contact center and collection markets. My role was financial oversight until the successful sell in 2007.Data-Tel developed from a small home-office operation to an international company that developed significant expertise in telephony, software development, contact center systems, digital recording, and collection solutions. Data-Tel emerged as a price performance leader providing integrated software and hardware systems for collection and call centers. With over 225 accounts in the United States, Canada, Caribbean countries, Australia and India, Data-Tel had an established international presence.Other accolades include:•International Expansion: In an effort to increase revenue and expand on our International presence, we researched and identified target countries; developed relationships to gain introductions into targeted countries; presented at trade shows, and worked with foreign governments. We opened offices in the Dominican Republic, the Philippines and partnered with a re-seller in Australia.•Operational Optimization: We implemented multiple strategies to educate customers on product use to optimize performance. We created a website replication of the products with videos in every menu option, introduced an optimization document and established live demonstration webinars. This reduced support calls 40%, nearly doubled customer satisfaction, reduced staff by 30%, cut sales cycles by 74%, reduced cost per acquisition by 21%, achieving ROI in 4 weeks.•Acquisition Excellence: Identified shortcomings in the market for collections and enterprise contact center industry. Researched, identified, approached, negotiated and acquired Geffen Enterprises. This strategic decision allowed Data-Tel to acquire Fortune 500 name brand companies and realize ROI in 1 year.