Lori Nelson Email and Phone Number

Computer and Video Game Sales and ServiceSpecializing in Video Slot Machines

Strategic Consulting including business plan and sales strategy deelopment

Online Retail Cosmetic and Fragrance Sales

to manager position to recruit, train and supervise 8+ service technicians. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:Transformed a department that was posting annual losses to achieve 30K+ in profis my first year. and 63K+ in profits my second year. Reduced staff turnover in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.Elevated store's guest-satisfaction index within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Charged with turning around an under-performing department. Trained field and service technicians, and contributed to significant improvements in guest satisfaction and sales.Exemplified the second-to-none customer service delivery in all interactions with customers.

Promoted to manager position to recruit, train and supervise 8+ service technicians. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.Active in maintaining effective working relationships with other employees and management personnel.Exhibited professional management of front-end operations to ensure friendly and efficient customer service. Transformed a department that was posting annual losses to achieve 30K+ in profits my first year. Reduced staff turnover in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.Elevated store's guest-satisfaction index within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Charged with turning around an under-performing department. Trained field and service technicians, and contributed to significant improvements in guest satisfaction and sales.Exemplified the second-to-none customer service delivery in all interactions with customers.

Oversight of a full-service used car dealership. Directed 7 employees and managed all aspects of the business, including sales, invoicing, inventory, purchasing, marketing, merchandising, budgeting and cost control. Ensured customers received the highest standards of customer service, product quality and safety. I established a company OSHA training program to ensure that technicians were kept informed of OSHA laws and regulations.Managed and supervised all business phases from inception to completion. Introduced programs that enhanced employee performance and helped build a motivated workforce.Oversaw implementation of "Service Plus One" customer service program ensuring that all customers received the best service in the Fort Worth area resulting in loyal customers.