As a Sales and Marketing Manager at Setcom, I leverage my expertise in hospitality and customer satisfaction to drive sales growth and retention. I have over seven years of experience in sales and marketing operations, administration, and support at Setcom, a leading provider of communication systems and accessories for public safety, military, and industrial applications. I have developed and implemented effective sales and marketing strategies, trained and coached inside sales support teams, managed and optimized CRM systems, and coordinated with external and internal stakeholders. Some of my achievements include securing several large contracts with a major city police and fire departments, increasing the customer retention rate by 25%, and creating a comprehensive training program for new hires. I am passionate about delivering high-quality products and services to our customers, and I am always looking for new ways to improve and innovate. I value teamwork, collaboration, and diversity, and I enjoy working with a talented and dedicated team at Setcom.