Technology Support
Current• Provide base level IT support to 950 middle school students and 80 staff members.• Built and deployed Macs, PCs, Chromebooks, and mobile devices.• Installed software, modified and repaired hardware and resolved technical issues.• Remained up-to-date on the latest technologies and solutions applicable to school products.• Performed diagnostics and troubleshooting for both hardware and software issues.• Used ticketing systems to manage and process actions taken.• Enthusiastically participated in job related training.• Performed diagnostics and troubleshooting for both hardware and software issues.• Restored data, operating systems, files, documents and drivers.• Resolved computer hardware and software, printing, installation, word processing, email Issues.