Lori Raley Email & Phone Number

Fredericksburg, Va, Us

1201 Sam Perry Blvd. St. 205, Fredericksburg, Va 22401

Responsible for the execution of initiatives that will increase loyalty, preference and satisfaction with referral sources and patients. This position is also responsible to maintain and boost referrals.

Fredericksburg

Fredericksburg, Va

°Contributed to an overall increase in physician satisfaction scores.°Fostered mutually beneficial two-way communication with physicians and their practice staff.°Provided hands-on support for moderate to complex issues, ideas or inquiries and advocated on the behalf of physicians and their staff. °Tracked activity and action items, providing thorough follow up and detailed feedback to key stakeholders. °Acted as a consultative resource to physicians and their staff, linking recommendations for practice growth opportunities with downstream referral volume to the health system. °Communicated new initiatives or clinical changes from various departments increasing knowledge and awareness while emphasizing system enhancements.°Balanced business retention from established relationships, with seeking new opportunities for business growth and loyalty.°Served as a knowledge base for practice patterns, activities and trends in order to identify potential barriers and provide up to date and accurate market intelligence.°Actively participated on several interdisciplinary teams within the health system providing valuable market intelligence, which aided in successful service alignment and program implementation. Of particular interest, under my purview, was in capturing market share and maintaining image of the Women’s Health Institute Center of Excellence resulting in obstetrical volume projections to rise by 10% over prior year.°Coordinated and hosted luncheons or drop-in visits between physicians and service line leaders, of varying specialties, increasing awareness and market share for promotional initiatives. °Demonstrated a high degree of technological aptitude and confidence in learning new software including proprietary tools. °Maintained provider database °Began a physician onboarding tool.°Planned quarterly physician office staff luncheons providing value through networking opportunities for practice staff.

Stafford, Va

°Served as the primary point of contact for the hospital’s new and growing medical staff.°Liaisoned between all hospital departments and physicians helping to establish new relationships and strengthen existing ones.°Promoted and encouraged physician to physician communication, even when met with resistance, in order to preserve best practices for quality collaboration on patient care. °Developed schedules, upheld protocols and processed compensation for physician on-call requirements in accordance with health system’s medical staff bi-laws. °Conceptualized and effectively implemented an improved physician orientation process while ensuring joint commission requirements and brevity and logistics were considered in its delivery.°Initiated and developed an onboarding process for all new physicians in collaboration with key stakeholders from the time the provider was identified through to relationship management and servicing. °Routinely reported to hospital and health system medical and administrative leadership regarding current events and potential issues that surfaced concerning existing, new and potential physicians, advocating on their behalf and communicating preferences for operational enhancements.°Lead and participated in recruitment efforts of new physicians to join medical staff according to business development strategy and planning initiatives. °Point person for physician access to the hospital and all electronic systems. °Awarded “Caregiver of the Month” in February, 2009.

Fredericksburg, Va

°Researched and analyzed trends in healthcare delivery, finance, technology, legislation and community health for committee meetings and its members. Provided information internally to the organization’s Board of Directors, Strategic Planning Committee and Executive Leadership Council. °Supported the development of organization’s strategic plans: Certificate of Public Need applications for additional 100 bed hospital; Free Standing ED; Urgent Care Centers; RFP of Pediatric sub-specialty clinics and the reorganization of the Laboratory.°Gathered and analyzed market demographic, service line volume and service need data to update the strategic planning databases and to provide as a resource for marketing information. °Managed Physician database and assisted in the need analysis and calculations for physician recruitment targets. °Designed, geocoded and created thematic maps using mapping software from Pitney Bowes, MapInfo.

Fredericksburg, Va

° Coordinated Associate Educational Assistance Program and CME events for Organization’s Physicians° Developed the network interface and mapping for this portion of the department’s website

St. Catharines, Ontario, Canada

°Liaison between business unit leaders, outside contractors and branch management to enhance, update or fix system and procedural issues. °Documented user concerns in a business support database.°Ran monthly integrity batch queries and examined functionality of software application errors. °Partnered with multiple teams to implement software upgrades and procedure changes. °Gathered information, documented intended actions, determined testing methods and wrote test scripts.°Provided recommendations of specific system design changes to software build team. °Simultaneously worked with multiple computer-based environments, servers and programs.°Participated in a work group responsible for the consolidation of two software programs. °Coordinated with other test teams to address possible gaps in testing coverage prior to a project’s go-live.°Wrote procedures for a Teller Manager Software program, which was then considered for use by another Financial Institution.

Niagara Region, Ontario Canada