Lori Rasar-Berryhill Email & Phone Number

Seattle, Wa, Us

Seattle, Washington

Seattle

• Self starter, created and delivered a user training program to empower end users that resulted in a 95% reduction in technical support calls for surveillance support. • Achieved a 70% closing ratio by being adept in translating technical information into language that could be understood by a non-technical audience. • Top sales consultant for 2018

North Seattle

• Lead process reengineering to reimagine the customer experience to ensure consistent quality across regional teams.• Created end to end process to capture and quickly identify product defects, which enabled the business to stop installation of products and materials to reduced warranty repair labor costs.

Chiropractic offices from May 2010 – June 2013Key Clients:West Seattle Neighborhood Chiropractic• Enabled 95% YOY growth for startup business; on target to exceed 25% growth in year 3.• Designed and deployed system infrastructure for startup business.• Built and led Business Management, Operations, and Financial Management functions for 2 ½ years.Absolute Security Alarms• Gathered IT requirements, defined detailed scope, designed and implemented high security… Show more Chiropractic offices from May 2010 – June 2013Key Clients:West Seattle Neighborhood Chiropractic• Enabled 95% YOY growth for startup business; on target to exceed 25% growth in year 3.• Designed and deployed system infrastructure for startup business.• Built and led Business Management, Operations, and Financial Management functions for 2 ½ years.Absolute Security Alarms• Gathered IT requirements, defined detailed scope, designed and implemented high security network, hired and managed contactor to implement the solution, on time and 12% under budget. Show less

Issaquah, Wa

CSS Global Delivery Design & Implementation group:Drove the Customer Service and Support (CSS) Change Management program. Created and documented the global change management program and process for CSS to request changes to process policies, processes and systems, as well as the tools to support, evaluate and track these global Change Requests (CR's).Lead global projects to improve Consumer/Enterprise/Developer Support through all project life cycle phases, by executing project… Show more CSS Global Delivery Design & Implementation group:Drove the Customer Service and Support (CSS) Change Management program. Created and documented the global change management program and process for CSS to request changes to process policies, processes and systems, as well as the tools to support, evaluate and track these global Change Requests (CR's).Lead global projects to improve Consumer/Enterprise/Developer Support through all project life cycle phases, by executing project management methodology. Managed Scope, Schedule, Budget, Risk, Resource Management, and Communication.Lead three global virtual project teams, cross-group coordination, collaboration, creating user acceptance tests (UAT) and holding frequent project review meetings with senior management.Built solid relationships with IT Program managers, developers, testers and Product teams.Lead frequent project review meetings with executive and senior management. Show less

Bellevue, Wa

Global Premier & Alliance Operations: Lead a virtual team of Premier regional leads to improve delivery processes within the Americas Premier organization. Created tools and processes to deliver and support a new service (Proactive Workshops). Gathered and documented requirements, cross-group collaboration, managed development and test team, created user acceptance tests (UAT), educated trainers and users, and identified regional trainers to resource the service.Managed… Show more Global Premier & Alliance Operations: Lead a virtual team of Premier regional leads to improve delivery processes within the Americas Premier organization. Created tools and processes to deliver and support a new service (Proactive Workshops). Gathered and documented requirements, cross-group collaboration, managed development and test team, created user acceptance tests (UAT), educated trainers and users, and identified regional trainers to resource the service.Managed multiple internal projects. Show less

Belleuve, Wa

Premier Support for Developers (PSfD): Coordinated and facilitated on-going Premier Support for Developers New Hire Immersion Training courses,. Identified and secured managers (speakers) from a vast network of groups throughout Premier & Product Support Services (PSS), to train & present information on their specific area of expertise.Created New Hire Immersion training guides, unique to each presentation. Secured facilities and catering for each training… Show more Premier Support for Developers (PSfD): Coordinated and facilitated on-going Premier Support for Developers New Hire Immersion Training courses,. Identified and secured managers (speakers) from a vast network of groups throughout Premier & Product Support Services (PSS), to train & present information on their specific area of expertise.Created New Hire Immersion training guides, unique to each presentation. Secured facilities and catering for each training presentation.Lead the PSfD lab program. Created processes and tools, which increased customer utilization of Microsoft lab facilities, infrastructure, resource coordination and management. Show less

Redmond, Wa

Internet Client & Collaboration Division:Lead 24 External Partners and Component teams for Internet Explorer (I.E.) 4.0 and I.E. 4.01, through the Software Development Life Cycle (SDLC).Worked closely with Program Managers, Testers, Developers, Builders and Setup teams across various product groups. Resolved issues between component teams, communicated status for each component to the Executive and core team.Managed cross team dependencies. Investigated and… Show more Internet Client & Collaboration Division:Lead 24 External Partners and Component teams for Internet Explorer (I.E.) 4.0 and I.E. 4.01, through the Software Development Life Cycle (SDLC).Worked closely with Program Managers, Testers, Developers, Builders and Setup teams across various product groups. Resolved issues between component teams, communicated status for each component to the Executive and core team.Managed cross team dependencies. Investigated and resolved build issues and managed code drops from the external teams into build lab. Show less

Redmond, Wa

Internet Platform & Tools Division (IP&TD): Managed three beta programs for Internet Explorer (IE) 4.0.Managed the web based tool (RelWeb) used to coordinate the release of all Internet products in IP&TD to the World Wide Web.Lead daily development, design, schedule and test.Identified business needs, new features for RelWeb which increased productivity and simplified the release process.Managed and trained two contractors.

Redmond, Wa

Information Technology Group Computer Operations & Networking Services: Managed various voice, data and video projects through all project life cycle phases by executing project management methodology.Communicated updates, strategies and implementation schedules to customers.

Microsoft

AR for Worldwide Product Groups:Customer Liaison, maintained a clear understanding of business requirements, research alternative approaches for cost/benefit/risk analysis, worked independently on multiple small projects and/or multiple parts of a larger project.SFE for Information Technology Group Customer Service: Managed new building construction, move/add/change activities.Researched and compiled proposals to companies for supporting MS network issues in… Show more AR for Worldwide Product Groups:Customer Liaison, maintained a clear understanding of business requirements, research alternative approaches for cost/benefit/risk analysis, worked independently on multiple small projects and/or multiple parts of a larger project.SFE for Information Technology Group Customer Service: Managed new building construction, move/add/change activities.Researched and compiled proposals to companies for supporting MS network issues in the Pacific Rim. Show less

Redmond, Wa

ITG Net-Logistics: Provided Global Network Services, LAN, WAN, FDDI (single and multi-mode), CSU, DSU, built/rebuilt cable rooms, labs and Windata wireless networks, troubleshoot and repair network failures. Installed and maintained Private networks, upgraded infrastructure campus wide. Assisted Network Operations Center (NETOPS) with hardware and software upgrades to Microsoft’s bridges, 3GH’s, Lanplex, Netbuilder, and installed off-site networks. Extensive knowledge of… Show more ITG Net-Logistics: Provided Global Network Services, LAN, WAN, FDDI (single and multi-mode), CSU, DSU, built/rebuilt cable rooms, labs and Windata wireless networks, troubleshoot and repair network failures. Installed and maintained Private networks, upgraded infrastructure campus wide. Assisted Network Operations Center (NETOPS) with hardware and software upgrades to Microsoft’s bridges, 3GH’s, Lanplex, Netbuilder, and installed off-site networks. Extensive knowledge of Microsoft’s network cabling scheme. Trained the farm team on Microsoft Networks, and assisted customers with reconfiguration of VAX and AS400 printers. Show less

Microsoft

Information Technology Group (ITG):Implemented ITG policies and procedures to ensure quality preparation and maintenance of end user Corporate networks. Built/rebuilt cable rooms, troubleshoot network failures, installed Private Networks, installed LAN equipment, provided support for VAX and AS400 printers. Created “Outreach Program” to all Product Teams to increase awareness of ITG services corporate wide. Trained ITG personnel on systems and procedures to… Show more Information Technology Group (ITG):Implemented ITG policies and procedures to ensure quality preparation and maintenance of end user Corporate networks. Built/rebuilt cable rooms, troubleshoot network failures, installed Private Networks, installed LAN equipment, provided support for VAX and AS400 printers. Created “Outreach Program” to all Product Teams to increase awareness of ITG services corporate wide. Trained ITG personnel on systems and procedures to ensure end user satisfaction. Show less

Master'S Certification, Project Management

Certified Computer Field Technician