Lori Reorowicz Email & Phone Number

Managing a team of IT Helpdesk Specialists and delivering yearly performance reviewsTriaging and prioritizing tickets based on urgencyConfiguring and administrating access for colleagues for multiple platforms such as Google Workspace,Jira/Atlassian, HubSpot, EMR (Electronic Medical Records), 1Password, VOIP systems, LIS (LearningInformation Systems), Azalea Health, Slack, and several othersWriting SOPs for new processes and systemsConfiguring Macintosh and PC computers for new employees utilizing MDM systemsAnalyzing data of my team via Jira and setting appropriate KPIs to monitor performance

Medford, Oregon, United States

Assist colleagues with general computer and technology issuesFacilitate New Hire Orientation training weeklyConfigure new accounts utilizing Active DirectoryConfigure Macintosh and PC profiles for new hiresPerform computer hardware maintenance for Macintosh and PC computersServer monitoringImplementation and training of new software for new/existing employeesUtilize Solar Winds Service Desk for tracking assistance requestsOkta MFA setupHard drive replacements for Macintosh laptops, eCycle, and inventory coordination

Bend, Oregon, United States

Installation of ventilation ducting (flex and hard) & bootsThermostat wiringPlanning layout and supply orderingOSHA complianceMaintenance of company equipment & vehicle

Cave Junction, Oregon, United States

METRC data entry from seed/clone to harvest weightsAssign barcodes & package numbers to create transportation manifestsTractor operation for applying foliar or pest control spraysUtilize nitrogen sealing system for packagingConstruction of PVC greenhouses and irrigation drip systemsIndoor and outdoor plant care in soil & hydroponic environmentsSeed germination, general watering and feeding, sexing seedlings, cloning, transplanting, planting,plant maintenance including but not limited to defoliation, pruning, inspect for pests/viruses, applyingbeneficial insects, distribution of soil, application of trellis netting

Cave Junction, Oregon, United States

Create a digital manifest of all outdoor plantsOLCC METRC barcode tag assignment, and METRC data entry from seed/clone to harvest weightsAssign package numbers to create transportation manifestsSend employee time sheets to HRMicrosoft Excel spreadsheet creation for growth trackingUtilize nitrogen sealing system for packagingSeed germination, general watering and feeding, sexing seedlings, cloning, transplanting, planting,plant maintenance including but not limited to defoliation, pruning, inspect for pests/viruses, applyingbeneficial insects, distribution of soil, application of trellis netting, manual operation of light deprivationplasticConstruction of PVC greenhouses and irrigation drip systems

Grants Pass, Oregon, United States

Provide customer support for two eCommerce websites via phone and email Conduct specialized training for new hires (80 hours over a two week period) and advanced training for established colleaguesPerform quality assurance reviews and provide feedback to coworkers for continuous improvementCollaborate with upper management to implement new SOPs and create standardized documentationAssist escalated customers as a supervisor Utilize verbal and written de-escalation techniques