Lori Riccitelli Email & Phone Number

North Providence, Ri, Us

United States

Company: Amex Global Business TravelResponsible for managing multiple, global technology and telecom provider contracts, services and invoices. Utilizing Microsoft Excel and a variety of database tools for tracking inventory, invoice validation details, and payment of invoices. Researching services (voice, network, and data center) provided by global suppliers. Providing updates and reports to assist Finance and Technology teams with billing reconciliation and inventory. Creating and managing purchase orders (PO) in NetSuite to ensure funding according to budgets and invoice processing against POs for invoice payment. Assist the team with projects as needed.Responsibilities:o Strong Microsoft office knowledge including expert level Excel and database tools at intermediate levelo Manage invoices in Temforceo Interpret invoices in various formats including EDI and foreign languages.o Project Management and tracking including work effort, financial tracking, work task entries, cost savings, process efficiencies, and quality improvementso Translating contractual commitments to purchase orders, budgets and reconciling to invoiceso NetSuite purchase order process and invoice reconciliationo Translate expenses related to network, voice, and data centers.o Understand and map processes, define and measure process performance and metric trendso Work in a virtual environment, independently, and demonstrate strong leadership skillso Domestic and International Interface with end-users, technology customers, and multiple wireless & printer vendors in an effective and positive manner to track cost, usage, SLA's and delivery of service issues.

United States

● Audited telecommunication invoices by recognizing, investigating, and escalating all discrepancies and revenue assurance issues (Specific project for T-1 AVPN services that were requested to be disconnected between 2019 and 2021, inventory management, contract changes, rate schedules, and tariff changes) with vendor contacts (such as AT&T, BT, Comcast, DSR, Granite, Granite, Verizon) by using their portals to download data for analysis of POTS, DID, Broadband, AVPN, T1’s, and other structured infrastructure● Responsible for building a tracking spreadsheet for closed branches that includes closing date, leased/owned, site plan after closing, and documenting all the telecom services that need to be disconnected.● Cost Recovery for new disconnects that did not happen in a timely manner.● Evaluated invoices for billing consolidation and followed through with project.● Documented cost savings from services that were not disconnected for years.

Cumberland, Rhode Island

● POC of business acquisitions to combine infrastructure billing with CVS (internal, vendors, and Tango) to avoid interruptions● POC for billing changes due to MACD’s for the networking circuits such as MPLS, T1’s, and DS3’s with Tango● Evaluated, prepared, and tracked entries associated with cross-charging departmental expenses and performed trending analysis for telecom expense components for Domestic United States financials.● Discovered monetary discrepancies such as double billing (Adds with old not disconnected) saving over 5% of total budget● Recognized, investigated, and escalated all discrepancies and revenue assurance issues with vendor contacts

Johnston, Rhode Island

● Audited telecommunication invoices, resulting in a retrieval of $5 million of inappropriate charges● Developed and maintained telecommunications budget● Investigated and resolved Information Technology Service Desk incidences (such as adds, moves, and changes with digital Cisco telephone and voicemail systems (uncertified)) using ServiceNow.● 2-years sustained and troubleshooted analog Avaya telephone and voice mail system ● Point of contact for all telecommunications billing questions● Developed, preserved, and converted to new versions of Microsoft Access for following databases:● Company cellular devices (domestic and international users)● Invoice management (used to report budget information such as department charge back and checks/balances)● Collaborated with 3rd party wireless vendors to dispense and support wireless handheld devices to employees● Completed MACD's via incident management systems that include Heat and then ITSM as back up to others in our team.

East Providence, Rhode Island

• 1998-1999: Administrative Assistant o Team environment of 3; which assisted 10 Senior Vice Presidents. Primarily supported Technology Senior Vice President o Perform various administrative duties including processing expenses, managing travel arrangements, coordinating meetings, as well as word processing and data input o Perform office management duties including invoice processing, ordering and maintaining supplies, and arranging for equipment maintenance o Analyzed telecommunication invoices, dispute tracking, follow-up, and submitted for payment. o Receive and distribute incoming mail and daily deliveries via Fed Ex, UPS, Express Mail o Greet and direct visitors to appropriate individuals or areas and direct incoming phone calls. o Assist in various other administrative duties and special projects as needed. • 1996-1998: Simultaneously held two positions: Escrow Clerk and Administrative Assistant to Commercial Loan Vice President o Followed client guidelines, rules and regulations for assigned portfolios. o Monitored follow-up spreadsheets daily to ensure deadlines are met. o Reviewed loans and input data required to adhere to customer due dates. o Organized and managed assigned portfolios. o Summary of Administrative Assistant calendar management, travel arrangements, screening of telephone calls and meetings, handled and distributed department incoming and outgoing mail, drafted meeting agendas, supplied materials and executed follow-up for meetings and team conferences, planned meetings and prepared conference rooms, maintained an up-to-date department organizational charto Promoted to full-time position of Administrative Assistant to Commercial Loan Vice President.

Bsba (Class Standing: Senior), Major: Management, 3.27

Activities and Societies: Fall Semester of 2019-20 year - made Dean's List (Senior Capstone, Managerial Technology, Thing That Go Bump.

High School, Business Administration And Management, General, 12

Activities and Societies: FBLA (Future Business Leaders of America) held position of President in Senior Year. Office practicum, computer.

Executive Assistant/Executive Secretary, 2.84

Activities and Societies: Gold Key, Year Book Committee, Office