Lori Rickard Email and Phone Number

Ensure a strong operational foundation is in place to enable theatres to obtain and exceed company goals. Lead the strategy and implementation of operational activities including, but not limited to, food and beverage operations, workload planning, field communication, operations training, guest and employee experience, and operations partnership with various business groups (ie, Marketing, HR, Food and Beverage).

Led workload planning and field communication programs for all Cinemark US theatres. Accountable for development, implementation, and evaluation of workload management strategies to advance the operational success and ensure consistency. Worked closely with senior leaders throughout the organization to ensure theatre workload capacity and execution standards were included in project planning. Provided guidance and approval for timing of project execution that ensured theatres had capacity to… Show more Led workload planning and field communication programs for all Cinemark US theatres. Accountable for development, implementation, and evaluation of workload management strategies to advance the operational success and ensure consistency. Worked closely with senior leaders throughout the organization to ensure theatre workload capacity and execution standards were included in project planning. Provided guidance and approval for timing of project execution that ensured theatres had capacity to successfully deliver results while maintaining high guest and employee experience standards.Defined Cinemark Field Communication standards and processes. Ensured knowledge was disseminated throughout the organization. Managed a group of Communication Specialists and Manager who work directly with business partners throughout the organization to review, edit and distribute field communication. Show less

Guide cross-functional teams through the management and coordination of projects and activities that result in the rollout of programs and communications that are easy to understand and execute, as well as have a direct and obvious link to the Sally Beauty vision and customer experience objectives.• Project Management Lead – train business partners and team members on project management, including the use of project management best practices and tools.• Create and manage project plans… Show more Guide cross-functional teams through the management and coordination of projects and activities that result in the rollout of programs and communications that are easy to understand and execute, as well as have a direct and obvious link to the Sally Beauty vision and customer experience objectives.• Project Management Lead – train business partners and team members on project management, including the use of project management best practices and tools.• Create and manage project plans and timelines, ensuring projects are delivered on time and on budget.• Develop and launch multiple processes to better track and plan projects, as well as the resulting communications to stores.• Implement and train business partners on the use of a project sharing and management tool, Smartsheet.• Lead company-wide, cross-functional project management meeting in which all store projects are presented and reviewed.• Create, maintain, and distribute project management tools (trackers, calendars, status reports/analysis, project planning templates, etc.) that enable Store Support Center teams and leadership to understand storewide projects that will have potential impact to workload, sales, expense, and customer experience objectives.• Create in-store events process (vendor and Influencer). o Led largest Influencer event for company, which resulted in a 28.1% increase compared to an average Saturday and a 45.6% increase as compared to last year.• Assist with creation and launch of a store communication process – timing, templates, tracking, newsletters, etc.• Develop collaborative partnerships and act as Store Operations liaison for multiple business partners (Marketing, eCommerce, Merchandising, Visual Merchandising, and Pricing). o Maintain a high-level understanding of each team’s business processes in order to identify and facilitate connections between teams to improve coordination of activities that impact stores. Show less

Managed the flow and timing of projects for the Signet-Dallas brands (Zales, Zales Outlet, Gordon’s, Peoples, and Mappins), as well as provided project management support for the Operations Administration team. Cross-functional project manager and business partner for field partners, internal business partners, and team members to ensure projects are delivered flawlessly and on time.Managed the Signet-Dallas Operations Administration team, providing field leaders with the support… Show more Managed the flow and timing of projects for the Signet-Dallas brands (Zales, Zales Outlet, Gordon’s, Peoples, and Mappins), as well as provided project management support for the Operations Administration team. Cross-functional project manager and business partner for field partners, internal business partners, and team members to ensure projects are delivered flawlessly and on time.Managed the Signet-Dallas Operations Administration team, providing field leaders with the support needed to maintain focus and deliver results. Show less

Responsible for the coordination and execution of all product launches, including, but not limited to, new merchandise, repair, custom, and financial products. Act as the main Operation liaison between select business partners (including marketing, visual, and merchandising) to support the operational needs of the stores and field leaders. Develop best practices to be deployed to the field.Managed programs that provided insight into guest experience, and made strategic recommendations… Show more Responsible for the coordination and execution of all product launches, including, but not limited to, new merchandise, repair, custom, and financial products. Act as the main Operation liaison between select business partners (including marketing, visual, and merchandising) to support the operational needs of the stores and field leaders. Develop best practices to be deployed to the field.Managed programs that provided insight into guest experience, and made strategic recommendations on how to improve guest loyalty. Drove guest-centric decision making throughout the organization with clear accountability for improvement and linkages to individual guests and business groups. Show less

Worked with internal and external organizations in a fast-paced, global sales organization to develop, plan, and write/edit internal and external proposal documents. Partnered with multiple internal stakeholders, across various lines of business, to complete proposal documents and ensure that the deliverables were on time and in compliance with bid requirements. Collaborated with team members, marketing, proposal managers, and others to develop content for standard documentation and… Show more Worked with internal and external organizations in a fast-paced, global sales organization to develop, plan, and write/edit internal and external proposal documents. Partnered with multiple internal stakeholders, across various lines of business, to complete proposal documents and ensure that the deliverables were on time and in compliance with bid requirements. Collaborated with team members, marketing, proposal managers, and others to develop content for standard documentation and special initiatives in-line with the development cycle. Show less

Organized, collaborated and evaluated feedback for consumer and business global usability studies and focus groups. Used findings to determine and develop projects that improved the customer experience while delivering profitability to the company. Collaborated with cross-functional teams on designs and code implementation that successfully addressed customer and internal eCommerce pain points. Managed global user acceptance testing and deployment for strategic programs that provided… Show more Organized, collaborated and evaluated feedback for consumer and business global usability studies and focus groups. Used findings to determine and develop projects that improved the customer experience while delivering profitability to the company. Collaborated with cross-functional teams on designs and code implementation that successfully addressed customer and internal eCommerce pain points. Managed global user acceptance testing and deployment for strategic programs that provided targeted, relevant content, and improved the customer experience on Dell.com. Responsible for managing over 30 global testers for large scale deployments (213 unique sites in 161 countries), that resulted in increased conversion of up to 12% and an increased net promoter score. Show less

Within the production manager role, I have been the team lead for: (1) Online Adverising (3/11 – 6/11); Print/Direct Mail (04/10 – 03/11); and Catalog Production Manager (09/08 – 04/10).Focused on sending out, on-time and error free, marketing communications to external consumer customers. Worked with multiple groups across Dell to help: drive revenue into the business while building, internal/external credibility of offerings; implement strategic projects for marketing communications… Show more Within the production manager role, I have been the team lead for: (1) Online Adverising (3/11 – 6/11); Print/Direct Mail (04/10 – 03/11); and Catalog Production Manager (09/08 – 04/10).Focused on sending out, on-time and error free, marketing communications to external consumer customers. Worked with multiple groups across Dell to help: drive revenue into the business while building, internal/external credibility of offerings; implement strategic projects for marketing communications to promote consumer products and sale offerings; support target-focused segment sales that help attain quarterly marketing plans; and align marketing communications to support the Dell brand. Team lead responsibilities included: mentoring and training new production managers, implementation of production processes to streamline and gain efficiencies, assisting in agency transition and management, and providing guidance on partner marketing issues. Successfully implemented process to streamline and lessen review time of legal reviews for all Consumer and Small/Medium Business Marcom. Successfully implemented process for tracking partner funding in Marcom; thus, ensuring all partner dollars were correctly allocated and spent. Show less

Reviewed and provided legal analysis on marketing and advertising materials for multiple segments. Applied relevant legal principles, considerable judgment and initiative in resolving legal issues, as well as, provided legal and marketing recommendations. Assisted clients with new advertising and marketing initiatives and offered instruction to aid them in the legal process. Conducted annual Advertising Law Seminar presentation. Trained new paralegals, attorneys and clients. Streamlined legal… Show more Reviewed and provided legal analysis on marketing and advertising materials for multiple segments. Applied relevant legal principles, considerable judgment and initiative in resolving legal issues, as well as, provided legal and marketing recommendations. Assisted clients with new advertising and marketing initiatives and offered instruction to aid them in the legal process. Conducted annual Advertising Law Seminar presentation. Trained new paralegals, attorneys and clients. Streamlined legal review process by developing, templates for certain clients to use in lieu of a formal legal marcom review process. Show less

Duties included: drafting legal documents, maintaining and growing customer relationships, determining, scheduling and tracking litigation multiple legal deadlines; filing documents with state and federal courts; document organization; case management; and Internet research regarding various topics. Managed two to three case clerks.