Lori Rigby Email & Phone Number

Edgerton, Wi, Us

Chicago

• Led successful consulting engagements for major clients such as Accenture, Deloitte, and McDonald's, driving strategic initiatives and change management efforts that consistently resulted in improved operational efficiency and client satisfaction.• Developed and executed comprehensive change management strategies for large ERP systems, particularly SAP S/4HANA, for notable organizations including Johnson & Johnson, Medline, HALO, and Exelon, ensuring seamless transitions and stakeholder buy-in while exceeding performance and budgetary goals.• Managed and delivered high-impact projects on time and within budget, utilizing advanced project management methodologies to optimize business outcomes for clients like Hyatt, Exelon Corporation, and Baxter Laboratories.• Cultivated and maintained strong professional relationships with key stakeholders and clients, demonstrating exceptional adaptability to diverse corporate cultures and ensuring alignment with business objectives across various industries.• Conducted thorough business requirements assessments and performance outcome analyses for clients such as PwC, Medline Industries, and BMO Harris, resulting in tailored solutions that addressed specific organizational needs and enhanced overall performance.MAJOR CLIENTS• Abbott Laboratories • Accenture • Baxter Healthcare • BMO Harris • Brunswick• Cadence • Deloitte • HALO Branded Solutions• Janssen Pharmaceutical• Johnson & Johnson• McDonald's • Patterson Medical • PwC • Walgreens

Illinois, United States

• Led the Organizational Change Management (OCM) team for Medline's Sterile Products Tray (Kitting) S/4HANA Project, facilitating the transition from a legacy AS/400 system to S/4HANA across multiple Mexico facilities, impacting approximately 10,000 end-users.• Leveraged best practices and lessons learned from Wave 1 to successfully scale the implementation and adoption of S/4HANA from a single U.S.-based facility with 150 end-users to three large Mexico facilities with about 10,000 non-English speaking end-users.• Developed and executed a comprehensive OCM strategy to identify and mitigate scaling gaps and issues, ensuring seamless integration and user adoption across diverse operational environments.• Established and led a dedicated OCM team responsible for Communications, Change Impact Analysis/Mitigation, and Training sub-workstreams, ensuring all OCM-related tasks were executed efficiently until the team was fully hired and onboarded.• Represented OCM at the PMO level, attending all PMO status and stand-up meetings to address OCM-related items, issues, risks, and concerns while ensuring alignment with overall project goals and timelines, and delivered presentations to executive leadership to effectively engage them and secure their buy-in for change management initiatives.• Acted as the primary OCM liaison to the Business (Kitting) business unit, facilitating clear communication and collaboration between OCM and business stakeholders to ensure successful project outcomes and user readiness.

• Led the OCM team for Janssen's global Quality Management System (QMS) project, facilitating the transition from numerous one-off quality systems to a single, global QMS, ensuring successful implementation and adoption in the Audit workstream which went live in Q4, 2022.• Spearheaded OCM efforts for the Warehouse Management System (WMS) replacement project, addressing the complexities of a highly customized legacy system with multiple bolt-on applications, and ensuring organizational readiness before the project was put on hold.• Developed and implemented comprehensive OCM Change Strategies and Plans for both QMS and WMS projects, utilizing both external and internal methodologies and tools to drive effective change management processes.• Created and executed Leadership Enablement & Alignment Strategies and Plans, ensuring leaders were fully prepared and aligned with the organizational change initiatives to support smooth transitions and user adoption.• Designed and implemented Communications Strategies and Plans, ensuring timely, accurate, and impactful communication to all stakeholders, thereby enhancing engagement and minimizing resistance to change.• Conducted thorough Change Impact Analysis and Mitigation Strategies to identify and mitigate cross-functional change impacts to ensure seamless transitions and minimal disruption to business operations.• Led training and documentation development and delivery activities, ensuring end-users were well-prepared and equipped to utilize the new systems effectively, thereby enhancing overall project success and driving adoption.• Represented OCM at the program level, providing regular updates and reports on OCM progress, issues, and risks to ensure alignment with overall project objectives and timelines, and facilitating cross-functional collaboration and stakeholder engagement.

• Led OCM efforts for Phase 2 of HALO's M3 ERP Project, transitioning from a legacy mainframe ERP system to Infor's M3 ERP, specifically overseeing Billing, Commissions, and Customer Service modules.• Leveraged and revised Deloitte's Phase 1 strategies, methodologies, and tools to enhance and simplify Phase 2 methodologies and processes, ensuring best practices and lessons learned were integrated into the updated OCM strategy.• Managed a team of three OCM resources, successfully executing Communications, Training, and Change Impact & Mitigation strategies to ensure smooth transition and adoption by end-users.• Addressed COVID-related challenges by redesigning HALO's intranet portal, enabling continuous communications and access to performance support tools such as training materials, documentation, and demo recordings.• Co-led OCM for Phase 1 of the M3 ERP Project, focusing on Basic Finance Modules, and seamlessly transitioned into the role near the project's completion to replace the Deloitte OCM Lead.• Supported the delivery of Phase 1 training, ensuring end-users were adequately prepared for the transition and capable of utilizing the new ERP system effectively.• Conducted Change Readiness surveys to identify end-user performance gaps, developed and executed remediation plans, and ensured performance issues were promptly addressed and resolved.• Developed and implemented a comprehensive hypercare support plan, clearly defining roles, responsibilities, and timelines, and crafted executive leadership communications, talking points for town hall meetings, Go Live launch messaging, and Steering Committee updates.

• Led the OCM team for Exelon's complex and large-scale Access Governance System (AGS) Upgrade Project, impacting 60,000 employees and contractors, and developed and executed the 0verall OCM Change Strategy & Plan across four phases.• Designed and implemented comprehensive Leadership Enablement & Alignment Strategies and Plans, ensuring that executive leaders were prepared to support and drive the AGS upgrade initiative effectively.• Created and executed detailed Communications Strategies and Plans, facilitating timely, accurate, and impactful communication to all stakeholders, enhancing engagement and minimizing resistance.• Conducted thorough Change Impact Analysis and developed strategic plans to identify and mitigate potential impacts, ensuring seamless transitions and minimal disruption to business operations.• Developed and executed Enablement and Change Readiness Strategies and Plans, ensuring end-users were well-prepared and equipped to adopt the new AGS system, thereby enhancing overall project success.• Acted as the primary liaison between the AGS Upgrade Project and the AGS Enablement Project, ensuring collaboration, alignment, and efficiency between the two initiatives to drive project success.

• Collaborated with the core project team to create and document the Engagement to Implementation process and supporting sub-processes for the new Automated Proficiency Testing Results Reporting application, ensuring a structured and efficient rollout.• Designed comprehensive training and coaching strategies to ensure effective change adoption and proficiency among internal employees (customer service and IT support) and external customers, facilitating a seamless transition to the new application.• Conducted a thorough user interface and functionality risk assessment, identifying potential issues and communicating findings to project sponsors to ensure informed decision-making and risk mitigation.• Led change management efforts, focusing on engagement and communication strategies that enhanced stakeholder buy-in and minimized resistance, contributing to the successful deployment and adoption of the new reporting application.

• Led the change management efforts for Performance Health's transition from the parent company's AS/400 system to a customized NetSuite ERP application, focusing on the Purchasing, Accounts Payable, and Accounts Receivable business units.• Gathered and analyzed data on existing business processes and system functionality, providing actionable change recommendations to project sponsors and developers to enhance system efficiency and user adoption.• Developed and implemented improvements to Purchasing, Accounts Payable, and Accounts Receivable business processes, procedures, and user interfaces, ensuring streamlined operations and user-friendly experiences.• Partnered with IT consultants to identify issues, create and update business and system requirements, and ensure accurate implementation in both the system and internal business processes.• Crafted and delivered targeted communications for Purchasing, A/P, and A/R units to executive sponsors, facilitating effective change management messaging and ensuring alignment with overall project objectives.

Bachelor Of Science - Bs, Business Administration And Management, General, 4.0

Activities and Societies: Graduated Suma Cum Laude

Bachelor’S Degree, Business Administration, 4.0

Activities and Societies: Online university

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.8

Adult Learning Program