Patient Access Manager
Rockford, Il
*Managed a staff of 52, scheduling, payroll.*Develop new processes and procedures, created new co-pay collection process, revenue improvement, EPIC implimentation, collaborate with staff, managers, directors, vice president and physicians to ensure all goals are met.**HR functionality: (People-Soft program) recruitment, review applications, interview prospective employees, verify references, make job offers, wage analysis, training, employee orientaion, ensure education requirements are met, yearly reviews and raise determinations. •Departmental budgets, benefit assistance/analysis, employee education compliance and staffing morale improvement.•EPIC Super-user/trainer, Six Sigma Certification, CPR/AED Certification, Medical Terminology Certification. •Patient registration, insurance processing, coding, fix errors and billing.•Patient satisfaction, complaint resolution and reporting, Press Ganey improvement and incident prevention training for staff.•Employee Relations, FMLA, H.R. Policies/Procedures, Workers Comp and Employee Labor Laws.•Interviewing candidates, hiring, training, coaching, disciplinary action and terminations.