I am a holistic non-medical professional trained to facilitate conversations about aging and death between individuals and their loved ones. I provide emotional, physical, and spiritual support during the end-of-life process through an array of care. My primary intention is to be a grounding and supportive presence for individuals and their families during a profoundly intense, painful, and emotional time. My goal is to bring comfort and advocacy to the dying and provide knowledge and support to allow families to focus on grieving, take breaks, let go, and spend quality time loving and honoring their loved ones. My presence offers steadfast assurance, comfort, and companionship when death arrives. I am honored to be a compassionate companion invited to witness and support this journey.

Provide support and companionship for hospice patients, and their families Available to sit beside vigil for patients actively transitioning

In this role, I assist older residents in ways that enable them to remain in the residences that have been home to them.

As a volunteer, I sit vigil with individuals who are close to transitioning and provide bereavement calls to families after their loved ones die.

Lead a newly formed, multilevel division successfully integrating all digital products into one department• Manage a team of 3 Associate Managers and 30 Senior Digital Service Consultants responsible for 8000+ client accounts totaling over $35 million in yearly revenue• Recruit, hire and onboard all new team members• Assess training needs, develop and deliver workshops in all areas of internet marketing • Redesigned employee training to accelerate learning transfer by increased use of competency-based learning• Developed mentor program and trained senior associates to coach and quality check new employees • Establish measurable training objectives for new hire needs and partner with the Training Department to create and deliver training• Provide leadership, motivation, recognition and encouragement to positively impact overall team morale and performance

Led a team of Search Engine Marketing Analysts responsible for 2600+ client PPC, SEO and Online Display campaigns totaling over $16 million in yearly revenue• Identified coaching opportunities and applied effective on-the-job coaching techniques to enhance performance levels in support of business goals• Partnered with Sales, Marketing and Product teams to grow digital products.• Track and report quality metrics for the department to coach and improve client retention• Analyze and improve product fulfillment processes and systems to increase efficiency

Created and implemented train the trainer sessions and mentored new trainers on adult learning and development methodologies and training delivery techniques• Provided feedback and recommended changes on training modules and materials to management• Collaborated with management and subject matter experts to identify the learning objectives, content development or procurement, and delivery of proposed training• Maintained relationships with key stakeholders, subject matter experts and all levels of management • Conducted ongoing needs analysis leveraging feedback and subject-matter-expertise to adjust learning strategy and curriculum

Developed and delivered training to classes of new and existing employees and managers in a classroom, webinar, one-on-one and elearning setting• Created exercises, instructional activities and training assessments to reinforce learning• Delivered engaging new hire training and on both soft skills and technical skills • Analyzed newly trained associates performance results and developed methods for areas of improvement • Provided feedback to multiple levels of management on employee performance

Facilitated on the job and classroom-based training programs on all aspects of the convenience retail business for Franchisees and Store Managers• Created training materials, modules and timelines for classroom and on the job training• Maintained and updated the store manager training materials as needed • Evaluated participants understanding to ensure development of competency in the skills needed to maximize sales and customer service• Identified and developed a plan of action for lower performing participants and provided coaching to improve understanding and performance• Supported and monitored training store operation to ensure proper environment for training class and customers

• Performed all recruitment, interviewing and hiring of front-end personnel• Developed additional training to improve cashier accuracy and speed• Implemented customer service workshops to improve interactions • Conducted performance evaluations reviews for all personnel• Provided new employee orientation to ensure compliance with company policy• Prepared weekly payroll and scheduling for 100-150 personnel