Create and revise Agile, Scrum, and JIRA training program.

Created Accounting and Tax Department DTP (Desktop Procedures) process documentation and instruction from Caterpillar SME’s in Peoria, Bangalore, and Geneva via training recordings and various communications. SharePoint used as filing/documentation share.6 week contract project turned 5 months - was requested by client to assist another team with completion of Tax Department DTPs upon completion of Accounting project. See recommendation below:To Whom It May Concern,Lori has been on our Desktop Procedure SWAT team for the past five months. Our main focus was documenting Finance and Accounting processes for a global outsourcing engagement. Lori was tasked with documenting detailed processes that weren’t in her immediate experience. Despite this, Lori, got up to speed very quickly. During her tenure with Accenture, she emerged as a leader on our team. She has supported both the North American and EMEA (Geneva and Belfast) facilities. Lori has been an outstanding member of the team producing quality documentation in a very timely manner as we had very tight deadlines. Her performance was rewarded by her being requested by our client to stay on the team for a few extra weeks to assist in the completion of additional high priority documentation that was needed. I would be honored to work with Lori again. I hope that in the near future there will be opportunities to work with Lori again as she would be an asset to the Accenture team. Calvin B. Stringer IIAccentureMobilization – North America OperationsCell: +1 815 670 1151email: calvin.b.stringer@accenture.com

Special Education grades K-8, Math and English/Language

Inception to completion coordination of in-house and regional insurance training program. Duties include but not limited to state specific documentation control and legal compliance; electronic file organization; website and calendar maintenance; marketing; subject matter compilation; supply management; agent correspondence; training help desk; education mailbox management; class location, venue, and catering coordination; class registration management.

Direct ADKAR team during deployment of IT restructuring of ATP Project. Perform training for 1100+ office staff on Cisco phone system, CUCILync online phone system, and RightFax online fax software. Manage, schedule, analyze, and coordinate client training and schedule. Administer and control client support correspondence. Analyze training acceptance and effectiveness to ensure deployment success. Create, revise, and update training materials as needed. Provide product information support to team. Maintain and update project reports and databases. Cross trained as Implementation Coordinator who sustains, reports, and coordinates the workflow of each office deployment.

Assist the President and National Sales Manager with duties including product and sales training, calendar management and correspondence, sales reports and analysis, tradeshow participation and sales, meeting and travel coordination, purchasing and inventory analysis, creating/editing/distribution of marketing materials, project coordination, clerical duties, customer sales and service.

Ensured proper content, grammar, and format of technical/mechanical service training modules, online courses (LMS), corporate documentation, standards and guidelines for technical writing and editing, and general communication for department. Research various sources to update content. Collaborated with SMEs, developers, and multi-media team to ensure product superior quality. Program Lead and Trainer of Continuous Improvement Process to ensure safety, improve quality, increase velocity, and reduce cost in all functions of the department.

Human Resources, Recruiting, Requisition Management, Administrative Office Manager for staff including Vendor Management, Accounting/Payroll, Client Support, Reporting, and Analysis. Created and implemented new hire Program Manager training to increase efficiency and client satisfaction. Originated and executed cross-training program to ensure all client expectations and responsibilities were completed precisely.

Managed office and exceeded weekly sales goals consistently in three departments: Internet Services, Inbound Customer Service and Sales, and Outbound Customer Sales. Directed up to 300 staff members, general human resources, new-hire training performance reviews, revised and created job requirements, and ensured all client expectations were exceeded. Forecasted and implemented seasonal recruiting ramp-up and down.Reduced turnover 40% and increased sales 18% by creating and executing a Training Unit for new hires to transition from classroom to call floor.Tracked, analyzed, and set improvement standards with staff and management. Opened, recruited for, and managed two call center facilities consisting of 400+ employees. Managed office, trained supervisors, and conducted weekly staff training sessions. Prepared and presented service metrics to upper management and clients.