Supporting staffing needs across multiple areas with sourcing quality candidates, scheduling in person & virtual interviews for over 300 stores using, text messaging / SMS marketing, MS bookings, Indeed ads, ATS and social media platforms. Viewing metrics /data such as; time-to-hire, source of hire , retention rates and job offer acceptance rates to close staffing gaps.With a relentless approach, I advise, interviewing, hire & on boarding potential new candidates while maintaining a high level of communication across all channelsTaleo & Tableau proficient!Accomplishments:•Effectively supported 40 requisitions resulting 1000 + hires in 6 months•Conceptualized and co created recruiting workshops to build store & district managers capabilities to establish daily routines for staffing and hiring diversified teams.•Problem solved, and introduced innovative marketing solutions to acquire new talent at all levels, which resulted in a more efficient hiring & training model.

•Partnered with youth groups in the local community, to help increase diverse applicant flow.management training within the district for six years to•Controlled staff turnover rate at 15% or less across the district, by developing and implementing staff retention strategies and conducting exit interviews•Oversaw the recruitment of best-fit talents for the district by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates•Prepared schedules, assigned duties, identified underperforming individuals, and promoted a productive and healthy working ambience to retain top talent

Earned maximum customer satisfaction and enhanced customer engagement by 4+ points through delivering outstanding service, identifying and resolving problems, handling complaints, and answering queries in a courteous manner.Spearhead the management of portfolio of 21 stores with five different concepts of licensees. Played an instrumental role in optimizing customer’s experience and loyalty by helping licensee to enhance business revenues. Provide hands-on support in elevating Starbucks experience and brand recognition by utilizing effective tools and strategies.Key Contributions:•Accomplished company’s goals on YoY basis and accelerated revenues by 9.6% through developing and implementing effective strategies. •Recognized as #6 out of 210 district managers in Northeast region for increasing sales comp and customer service for fiscal year.