• Provided effective and timely account support in handling inbound customer requests.• Gathered information from customers and asked open-ended questions to understand needs and address quickly.• Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.• Collaborated with managers and other team members to solve difficult or complex customer issues.• Registered PPSA orders, such as Registrations, Amendments and Discharges in all jurisdictions.• performed searches, such as PPSA, Corporate and Plate information for customer assets in various jurisdictions (Canada and United States).

• Organized files, faxed reports and scanned documents, took claim information, maintaining front desk and reception area in neat and organized fashion. • Improved office efficiency, managing client correspondence, record tracking and data communications.• Oversaw main office front reception area by greeting visitors and answering questions.• Kept reception area clean and organized to provide visitors with positive first impression of company.• Answered numerous daily inquiries on multi-line phone system and transferred calls to appropriate broker.• Directed phone calls, guests and mail to specified Brokers.

• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.• Provided administrative support to team members, including making copies, sending faxes and organizing documents.• Received incoming packages and mail, dispersed parcels and shipped outgoing items for the sales team.• Sorted incoming mail and directed to correct personnel each day.• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.• Kept reception area clean and organized to provide visitors with positive first impression of company.• Answered and directed incoming calls using multi-line telephone system.• Set travel arrangements and gathered documents for management and executive staff meetings and trips.