Lori Ruth Email and Phone Number

Update DoD websites and make sure they are up and running.

Test client/server and web-based applications in a Microsoft Windows environment with IIS and Oracle

Specific Responsibilities:· Assist with resolving software issues· Monitor and verify daily data loads· Address inbound user support calls · Assist users with data issues, account setups and password resets · Provide end user training on our applications · Create and maintain system and user documentation· Assist with gather user requirements, application design, architecture and development

Responsible for the review, evaluation, equation and processing of transfer credit for new, continuing, and returning students.Serve as a resource for students in determining appropriate interpretation and application of University policies and procedures as they relate to transfer credit, the transcript, and the degree audit report.Analyze individual course descriptions and initial transferability and applicability.Identify status of transfer credit in regard to resident/non-resident classification.Evaluate military, advanced placement, and extramural/experiential credit.Respond to phone inquiries.Maintain course records for the University.Provide other services as required to support transfer studentsTest software before employee use

Analyzed information gathered by investigations and report findings and recommendations.Collected evidence to support contested claims in court.Examined claim forms and other records to determine insurance coverage.Negotiated claim settlements and recommended litigations when settlements could not be negotiated.Interviewed or corresponded with agents and claimants to correct errors or omissions to further investigate questionable claims.Ensured all data from claims were entered successfully into system without any errors.Prepared decision reports for final decision.Research traffic laws and legal information for casesTier 1 Customer Service Representative

Handled telephone calls and email inquiries that covered a full range of customer services (serviceability and service problems).Prepared work orders for maintenance requests after determining if field visits were required.Ensured appropriate follow-up procedures were met.Troubleshot PC, email, modem and home networking problems with customers via phone.Maintained accurate problem call tracking in Helpdesk ticketing system.Skills Proficient in the use of Microsoft Suite Products (Excel, Word, PowerPoint and Access).Windows 95 and greaterVolunteer WorkMember of the Process Excellence Committee – American Public University - 2012Identify and lead opportunities for new process changes and pilot programsCreate workflow processing ideas that support efficiency and quality gainsParticipate in testing new applicationsHelp with migrating employee training to an online platform