Lori Schutter Email & Phone Number

Issaquah, Wa, Us

• Responsible for ensuring correct and compliant medical, dental, vision, and disability claim payments for 15 different trust funds. • Managed a team of 15 experienced team members. • Enhanced relationships with vendors to assure the obtainment of the common goal – seamless and understandable claim payments for members.• Researched, proposed and implemented administrative guidelines that ensure compliance with new regulations. • Partnered with internal teams to enhance cross company communication.• Developed training manuals for internal processes.• Created reports and tools to analyze and summarize data.

• Responsible for the design, operation, communication and analysis of the benefits plans for the company including medical, dental, vision, FSA’s, life and disability insurance, 401k, PTO, bereavement, jury duty, charitable giving, and various other programs that benefited employees . • Managed leave of absence and workers compensation programs. • Established, maintained and leveraged relationships with vendors to assure competitive offerings and relatively flat renewal rates. Responsible for negotiating contracts.• Successfully redesigned communication strategy to enhance employee understanding of the value of benefits provided.• Researched, proposed and implemented additional benefits that enhance the employee experience. • Created reports and tools to analyze and summarize data. • Managed, forecasted and reported on benefit spend. • Assured compliance with various regulating entities.• Lead a team of 5 high performing employees.

• Responsible for health and welfare administration deliverables to clients ranging in size from 2,000 to 30,000 employees.• Provided payroll deduction files, vendor billing, carrier eligibility feeds and led annual enrollment projects.• Developed and executed test plans for enrollment forms, confirmation statements and telephone enrollment system.• Established necessary carrier/vendor relationships with appropriate contacts to serve clients in handling all administration.• Established successful relationships with both the customer and internal teams; worked with call center to resolve escalated issues.• Extracted and manipulated data to create reports and forms.• Prepared agendas and attended client/staff meetings• Assisted with developing employee communications for client’ open enrollment process• Performed compliance testing and prepared filing documents

Managed a group of Benefit Administration professionals/consultants.

Managed a group of Benefit Administration professionals/consultants.

Benefits Administration Consultant