Lori Selsberg Email & Phone Number

Lewes, De, Us

As CEO of DocuGuardian, I lead the ideation, strategy, and creation of a secure, user-centered platform designed to protect critical documents and preserve personal legacies. I focus on deeply understanding customer needs, identifying gaps in traditional document storage solutions, and envisioning a digital experience that combines best-in-class security with ease of use. From initial concept to fully functional business, I work to ensure that DocuGuardian not only safeguards essential information but also brings peace of mind to individuals and families planning for the future.

As a consultant, advise and partner with a variety of organizations; startups including Parkidy and NxtWash and established organizations including Tsys and Fashionphile.

New York, Ny, Us

Brought on to leverage the data and voice of the customer to drive continuous improvement, creating a seamless customer journey. Structured the Customer Service PMO to foster transparency, accountability and a proactive approach. Developed strong relationships with project stakeholders and business leaders, initiating teamwork and improvement in the customer digital landscape. Strategized and conceptualized plans to enhance the customer journey and ensure a seamless delivery experience.

San Francisco, California, Us

Led a global team of project managers, digitization experts and operations support staff to execute and enhance product digitization. Provided PMO establishment, guidance and motivation. Established KPIs and daily stand-up processes, reviewing and addressing gaps and error flows. Acted as the primary contact for vendor management, including third-party manufacturers, suppliers and brands.

Amsterdam, Noord-Holland, Nl

Directed transformation of the People, Processes and Tools product from a capital selling supplier to SaaS solution delivery organization, enabling business growth. Managed OCM and implemented HR changes such as re-designing the organization and updating job profiles. Fostered cooperation with partners despite resistance to change. Led 4 cross-functional global business and market project teams in executing new business projects and programs, from achieving regulatory clearance for over 20 new/upgraded products to developing a single product with multiple configurations.

Amsterdam, Noord-Holland, Nl

Led change management for a team of healthcare professionals across multiple markets at Philips. Oversaw a variety of initiatives including Medical Affairs transformation, organizational and HR updates and changes and audit action closure.

Round Rock, Texas, Us

Assessed and improved business processes across the organization with the aim of reducing costs, increasing revenue and enhancing the ease of doing business. Led a team of 10+ cross-functional business units, implementing efficient, scalable practices with clear governance and measurable achievements, providing optimum value for the customer. Managed HR initiatives to cultivate a winning culture where teams felt valued.

Boston, Massachusetts, Us

As a consultant, effectively led IT and operations teams, filling in as a Project Director to ensure timely and cost-effective development and successful client on-boarding.

Providence, Rhode Island, Us

As a consultant, proactively identified and capitalized on improvement opportunities, as a member of the Strategic Sourcing Project Team, leading to substantial cost savings through vendor rationalization.

Cambridge, Ma, Us

As a consultant, provided support to the Legal/Corporate Compliance Department, implementing Physician Payments Sunshine Act rules and collaborating with various teams to modify business processes and systems. Served as the main contact for compliance vendors and implemented regulatory reporting software for tracking and reporting expenditures to meet disclosure and transparency requirements.

Boston, Massachusetts, Us

As a consultant, served as Project Manager overseeing merger and acquisition integration, including contract review and negotiation, while maintaining project dashboard and coordinating with stakeholders for updates.

New York, Ny, Us

Led over 4 simultaneous global initiatives within JP Morgan’s PMO, including Organizational Change Management programs, business improvement initiatives, regulatory alignment projects with Dodd Frank, future processing re-modeling, client on-boarding projects and conversion governance modeling projects.Managed OCM transformation, relocating 10+ business processes abroad, overseeing the entire migration process from business mapping to implementation that improved corporate profitability by 48% while enhancing employee satisfaction.

Juris Doctor

Ba