Lori Simonelli Email & Phone Number

Wayne, Nj, Us

Livingston, New Jersey, United States

Jersey

Drafting responses to government agencies based on customer complaints•Script writing for various campaigns and upkeep of all collateral• Responsible for checking shipment status, handling delayed orders in the fulfillment center and ensuring discounts and refunds are properly executed and processed• Quarterly travel to train agents at various call centers• Daily review of agents call volume, call quality and general statistics. Ongoing training to address issues and ensure campaign awareness and understanding• Weekly calibration calls with other senior team members to identify agent roadblocks and implement training to address these concerns • Overall management of the customer service department

Wayne, Nj

Responsible for leading a team toward meeting sales and referral goals. Call monitoring to ensure call scripts and bank procedures are being followed. Follow through on fraud complaints and maintenance for all deposit accounts and debit and credit cards. Monthly reports generated for each team member to track performance.

Fairfield, New Jersey, United States

. Daily negotiation of cleaning contracts, service plans and gutter installation and repair for 12 states • Continual relationship building with present clients and daily maintenance within the database to ensure past clientele are targeted for future work• Daily training to enhance sales and company profitability