• Primary responsibility was to manage and maintain all LOA’s including FMLA, state disability and workers’ compensation claims for the South Region of the United States. Responsible for approximately 10 states, and typically had 75-100 employees out on LOA at any given time. • Managed and tracked LOA process ensuring company policies and procedures are followed as well as following all FMLA, STD/LTD and the particular State Laws.• Coordinated with workers’ compensation vendor to ensure proper leave, work restrictions, and return to work requirements are followed.• Worked closely with store managers and district managers to ensure proper policy was followed for all employees who require LOA/workers comp leave.• Administered training for all store management on LOA’s via phone conference.• Coordinated annual Employee Health Fair for corporate employees. Also, maintained Healthy Lifestyles Program which included weekly yoga classes, weight watchers, gym membership, financial planning and Biggest Loser contest.• Main contact for all benefit related questions for Southern Region.• Responsible for benefits portion of all corporate new hire orientations.• As part of the Benefits Team assisted with annual open enrollment, answering questions, entering information in HRIS database and working closely with payroll to ensure all changes are accurate.

• Supervise Administrative Assistant and Assistant HR Manager• Manage and administer all company benefit plans including; group health, dental, LTD, flexible benefits, 401(k), LOA. Assist employees with enrollment, eligibility, and claims issues for all plans. Primary liaison between insurance companies, vendors, management and employees.• Ensure all annual discrimination testing for 401(k) plan and FSA plans are completed and plans remain in compliance as required by law.• Manage semi-monthly, multi-state payroll• Manage and assure accuracy of all new hire, termination and status change paperwork.• Maintain all personnel, medical, 401(k), workers’ compensation, payroll files and HR database (ADP HR Profile).• Counsel management with all employee relations and policy issues, including hiring, termination, and employee counseling. Ensure that all managers adhere to firm policy and federal and state laws.• Advise and assist with annual performance review writing, and compensation issues.• Manage all San Francisco recruiting for trade floor, administrative personnel and IT department. Included collection of resumes, on-campus recruiting, conducting interviews, as well as offering position and negotiating salary.• Responsible for coordinating all work visa’s (H1-B) and Green Cards. Work closely with lawyers ensuring all paperwork is filed and communicate the filing process to employees.

• Administered all portions of benefit plans including health, FSA, LOA from initial enrollment through COBRA.• Reconciliation and payment of monthly billings and preparation of monthly allocation spreadsheet for medical/dental/vision/life/AD&D and supplemental life premiums.• Prepared annual 5500 forms as required by IRS. Managed all aspects of 401(k) plan including communication, enrollment, distributions, loans and governmental reporting requirements.• Monitored and filed all workers’ compensation claims, including OSHA reporting and filing. Member of company Safety Committee.• Successfully coordinated annual Health Fair, including flu shots, blood drive and health screening for employees in the corporate headquarters and warehouse.• As primary contact for employees, traditionally handled over 20 customer service calls per day. Assisted with claim resolution, eligibility problems and answered questions regarding all aspects of benefit programs.