Member of national IoT team migrating small and medium sized customer’s voice and data traffic from a 3G to 5G network as part of a centralized 3G sunsetting initiative. Investigating removal of old legacy equipment (ASM’s) to see if can be removed/deleted from the network – working towards equipment turn down/removal from the AT&T network.

Working Employee/Executive/FCC generated tickets for wireless issuesUtilizing various systems for research for cell, sector/tower, coverage issues, etc.GLANCE, Cell Finder, Service Trender, FALCON, CTMS – to determine where problems areAnd referring/opening tickets to repair agents such as RF Engineering, RF OPS and vendors as needed.

Pulling data and analyzing Backhaul/Performance issues related to Microwave, Macro cells. Producing tickets to appropriate groups for resolution.

Turning down of Qwest network – DS0/DS1/T1/T3/up OC192 – converting to CenturyLink network. Working with Field Ops, Provisioning, testing of circuits.

Tier II Technical Support for Alcatel-Lucent , 09/2011 – 09/2012Technical Support for the Lucent 5ESS switches – complex translations changes/updatesTrouble tickets, outages – working with various Carriers to resolve call issues.LERG (Local Exchange Rate Guide), NPA NXX updates – changes,Working/testing directly with customers and vendors, LEC’s (Local Exchange Carrier), IXC’s(Inter Exchange Carrier) for resolution.High customer exposure and satisfaction.

Building/maintaining all routing, trunking and line issues for the Sprint Long Distance network. Day to day switch monitoring to ensure integrity throughout the network to include NPA NXX adds ,deletes, and changes. New customer installs, acceptance testing.Problem resolution – TRS (Trouble Reporting System), TRAMS tickets while working with various groups in the Sprint organization for resolution. Utilized Wireshark and SS7 (Signaling Systems) to identify translations issues.NGVN (Next Generation Voice Network) Offload - sole ownership of moving Long Distance traffic from the Sprint DMS250 (DMS - Digital Multiplex Switching) network to the NGVN Soft switches.NPA/NXX Migrations – sole ownership of migrating traffic for Wireless providers while moving and updating terminating traffic to the NGVN Soft switches. Experienced in various LEC, IXC, carrier relations. Project management on all of the NGVN Offloads and NPA NXX Migrations including coordinating with LEC’s, Wireless translations, Landline translations, switch operations, and the NMC, etc.

Building/maintaining all routing, trunking and line issues for the Sprint Long Distance network. Day to day switch monitoring to ensure integrity throughout the network to include NPA NXX adds ,deletes, and changes. New customer installs, acceptance testing.Problem resolution – TRS (Trouble Reporting System), TRAMS tickets while working with various groups in the Sprint organization for resolution. Utilized Wireshark and SS7 (Signaling Systems) to identify translations issues.NGVN (Next Generation Voice Network) Offload - sole ownership of moving Long Distance traffic from the Sprint DMS250 (DMS - Digital Multiplex Switching) network to the NGVN Soft switches.NPA/NXX Migrations – sole ownership of migrating traffic for Wireless providers while moving and updating terminating traffic to the NGVN Soft switches. Experienced in various LEC, IXC, carrier relations. Project management on all of the NGVN Offloads and NPA NXX Migrations including coordinating with LEC’s, Wireless translations, Landline translations, switch operations, and the NMC, etc.

Sprint PCS – T1 testing and acceptance for new cell site turn ups.Doing remote testing on REACT system.Working and testing with various LEC’s on turn ups.

Engineering for Nortel CDMA MTX switch including all provisioning, translations, and call processing day to day issues including trouble, circuit ordering, acceptance testing for switch upgrades, circuit adds, deletes, and moves.LERG updates.Highest level of Customer Satisfaction achieved.

NBOC Repair Center for Sprint LTD. Individually working 250-300 tickets monthly – assigning to appropriate work groups.Testing lines, feature changes, add, deletes, line suspensions, activations.Resolution of customer line issues ensuring customer satisfaction.Working in DMS 10/100 and Lucent 5ESS switches.

Sprint ION Project – Building , testing and implementing a new Trouble Reporting System between Sprint PCS and various LEC’s allowing both companies live access for updates.Utilizing various systems - Sprint PCS TRS, FMS, and CIS to gather needed information.

Initial Switch Load, Implementation and acceptance testing for new Nortel DMS500 switch turn up.Monitoring and maintenance for new traffic requirements.Implemented new Nortel DMS 100 switch - from conception working with Nortel Networks for initial BCS load.Handled all day to day translations, trouble issues, and routing issues .SERVORD and LERG updates..

Routing and translations issues in 7 Nortel CDMA (Code Division Multiple Access) MTX switches.Worked trouble tickets to customer resolution and satisfaction.Wrote and maintained documentation for new switch and software implementations, integrations and system upgrades into the network.Supported MTA’s with new loads, upgrades, and software changes.Worked directly with Marketing, Network Operations and various other organizations to achieve customer satisfaction.

Initial Switch Load, Implementation and acceptance testing for 6 new Nortel DMS 250/500 switch turn up.Monitoring and maintenance for new traffic requirements.Worked directly with Nortel Networks to achieve all needed information to turn up of 6 new DMS 250/500 Switches. Had Sole responsibility for all translations, call processing, and trouble issues.Handled all day to day translations issues and maintenance .Working with LEC’s to ensure correct termination in place.LERG and SERVORD updates.Engaged field operations to ensure timely customer satisfaction.First and second level point of contact for all Translations related issues

Initial Switch Load/Implementation for new switch turn up of 41 new Nortel DMS250 Switches into the network.Monitoring for new traffic requirements.Responsible for all routing, trunking, line issues, translations in Sprint Core networks during the conversion from United Telephone and GTE Sprint to the Sprint network – DEX, GTE switching environments.Worked Domestic, 800, VPN (Virtual Private Network) translations.Handled all day to day switch monitoring to ensure integrity throughout the network.Project managed the conversion of the FONCARD system (CACS) to the SCP (Signalling Control Point) environment for all 41 switches.Sole ownership of product rollout FANTM – implementing turn up and all translations related work for this product. Handled all new customer and existing customer conversions.