Employment ended due to Reduction in Force Proactively touched base with assigned clients to ensure satisfaction with product(s), services received, and with overall experience provided by HealthcareSource. Provided clients with superior product and industry knowledge. Tracked and documented client referenceability.• Conducted effective discovery to fully understand the client’s talent management functions, processes, key business drivers, as well as identifying opportunities for… Show more Employment ended due to Reduction in Force Proactively touched base with assigned clients to ensure satisfaction with product(s), services received, and with overall experience provided by HealthcareSource. Provided clients with superior product and industry knowledge. Tracked and documented client referenceability.• Conducted effective discovery to fully understand the client’s talent management functions, processes, key business drivers, as well as identifying opportunities for increasing process efficiencies. • Consistently able to keep renewals above 92%• Conducted all ongoing product training and education necessary (onsite and web-based).• Represented client internally and coordinated with other teams to implement new features, complete major projects, and address ongoing service needs.• Worked with Client Services Management team and Product Manager(s) to assure awareness, knowledge and prioritization of client’s requests and issues. • Documented a Client Action Plan on key accounts to ensure that the service delivery, future needs and expectations of the client were fully met. Show less