Lori Talbert Email & Phone Number

North Carolina, United States

North Carolina, United States

Monitor suggestions, complaints, requests and inquiries from consumers via phoneData entry into CRA (Consumer Response App)Process consumer refunds, returns and replacements of purchaseInterpret and navigate information contained in 3270 System screensResearch and enter orders in IBM Sales CenterRespond to Lee emails in a timely mannerRespond to and address low reviews for Wrangler and LeeAnswer consumer questions submitted through Wrangler Q & A

Expedited 100 inbound calls per day with 99% order accuracy in call center environmentAddressed questions and offered solutions through product knowledgeDeveloped relationships and became primary contact for 18 customersManaged Amazon.com, internet orders and Live Chat with team membersOpened new accounts and updated existing account information in CRM systemEntered data for returns and quality control tickets Executed cold calls to solicit new customers and ordersAccomplished up-sell of total sales amount on 30% of ordersResolved conflicts with professionalism, empathy and tact to increase customer satisfaction

Conducted outreach, recruitment and orientations for 15-20 applicants on monthly basisInterviewed and determined eligibility of participantsMaintained and managed 65 case files to rigorous monitoring standardsProvided job referrals and follow-up job counseling with clientsDeveloped training opportunities and relationships with employersCollected data, created and maintained spreadsheets for monthly reportsInitiated relationships with partner agencies and made referrals

Handled customer concerns in an efficient mannerSupervised and motivated 7 employeesBalanced each cashier's register and readied all deposits for the bankPerformed as cashier during busy periodsOpened and closed store on rotating basisWorked nights, weekends and holidays as needed

Bachelor Of Arts Degree, Design And Applied Arts / Minor: English

Concentration in Design

Education record