Lori Taylor Email and Phone Number

I am very excited to work for such a renowned car/truck company. Ford is known through most of the world as the beginning to the Automotive industry. What a privilege. it is to be working here and selling a great product.

Customer satisfaction. Meet and Great the customer, presentation, Walk around, Test Drive, Offer and Purchase. Then follow up. But all of this cannot be possible without great communication and building a great relationship with the customer.

This job was a great challenge for me to prove that I can go from manufacturing to BB to contractor sales. I love my job. Only challenges are getting up on a 8/12 2 storey roof. My team is amazing and I have learnt so much in the time I have been here. In March of 2014 I felt it was time to move on and pursue another company.

* Assist in training fellow employees on product information for each of our SKU’s* Assist with accounts receivable in setting up new accounts and with collections* Order entry for walk-in customers and faxed or e-mailed orders* Purchasing and Receiving of stocked and special order products* Assist with the inter branch transfer of products* Work with sales on proactive sales calls and account maintenance* Responsible for Reviewing safety procedures and products with all employees* Manage inventory for all Commercial Roofing products* Build and maintain strong relationship with both existing and new customers* Arrange stock, deliveries and billing for all Commercial roofing orders

•​Managed new and existing clients by providing marketing material and up to date price lists•​Increased sales volumes by over one million dollars per year•​Achieved a goal of 4-6 new clients a month•​Training on all commercial roofing products such as TPO, EPDM and SBS Modified systems•​Training on all high end residential roofing products such as concrete tile, Enviroshake, corrugated metal, etc.•​Budget planning for annually and monthly sales•​Updating and maintaining customer files•​Negotiating pricing and terms for contracts and projects

EMCO Building Products, Customer Service Specialist•​Extensive new product knowledge training on ceiling tiles, fiber-board, felts, and shingles including detailed manufacturing training•​Training in new state-of-the-art computer telephone system which was specialized for monitoring calls, inbound and outbound and multiple lines•​Constant use of French on computers, in the office and on the telephone•​Responsible as an Account Specialist for certain large buying groups across North America. Handled problems with shipping, receiving, customer complaints, customer inquiries and liaising with company sales staffCustomer Service, Toronto, Ontario •​Same responsibilities as above as well as,•​Created a specified data base to assist customers with personal product choices•​Responsible for filing of customer shipments and tracking inventory control •​Completed product knowledge training on all residential roofing products•​First line with telephone and counter customer sales•​Responsible for all shipping/receiving paperwork, including scheduling of customer deliveries