Lori Underwood Email and Phone Number

• Lead Execution of Operational strategy. Be the bridge between Executive Leadership, department leads, staff, and physicians by:o Supporting and assisting in casting the company’s vision in order to align toward a common goal.o Collecting and summarizing provider performance data to identify and strategize opportunities for provider improvement. Report critical incidents and information regarding quality of care issues.o Collaborating with provider leadership to improve provider performance in areas of quality, risk adjustment and operations.o Review department and organizational metrics with leads on an ongoing basis. Proactively address any issues and concerns on a department level to improve scores. Facilitate discussion around employee turnover and develop performance improvement plans.o Understand financial reporting and provide over-sight and training to leads and other Regional Directors.  Promoting leads to be good stewards of the resources within their departments by identifying opportunities to gain efficiencies and cascading lean concepts throughout department operations.• Be the first line resource for Operations, Finance, IT, HR, and Compliance• Hold leads accountable for revenue opportunity, overhead, as well as performance metrics• Develop expertise around appropriate level of finance necessary for managing a small business• Create and foster a culture that maximizes management talent and challenges performance to top of license and/or ability. Have the right people at the right time and right place• Be an active participant in the community and a liaison between the organization, the business community, and the health care community• Develop relationships with affiliation leadership in order to foster relationships that lead to growth and partnerships• Work in conjunction with physician leadership to develop operational efficiency• Keep Executive leadership apprised of the operational performance and issues

I am a licensed Real Estate Agent, that worked virtually as a Transaction Coordinator for a small TC group in Las Vegas, NV. My duties included, but were not limited to:• Supervising all administrative duties for home buyer and seller transactions from contract to close• Entering client information into the client database system and submitting appropriate documentation to the office broker for file compliance and keeping track of transaction activity• Looking over all paperwork to confirm they have the correct signatures and dates, assuring that the closing process has been done accurately and efficiently• Supporting sales agents, clients, and other parties with escrow-related paperwork, such as appraisals, titles, and mortgage loans

Managed daily office operations and maintenance of equipment, maintaining department procedures and business demands. Participated in departmental or cross-functional teams as appropriate, serving as corporate liaison between the finance, IT and marketing departments, as well as corporate clients to whom we provided occupational medicine and worker's compensation services. Provided procedure development for the facility's urgent care policies . Created databases and spreadsheet applications to improve inventory management and reporting accuracy. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Assisted in all areas of administrative support including research and development, directing phone and in-person requests for information, preparation of internal correspondence, schedule coordination, mail processing and departmental meeting support. Consistent record of growing our customer base, and resolving complex departmental issues. Composed and drafted all outgoing correspondence and reports. Oversaw inventory and office supply purchases as well as accounts payables. Compiled annual objectives and strategic planning efforts for end of fiscal year budgets. Handled, processed and distributed confidential patient information.

Provided instruction, both in the classroom and during clinicals, for students preparing to take the state boards to become a Certified Nursing Assistant and a Certified Medical Assistant. Maintained lesson plans and student records based on state guidelines of the accredited program.

Planned, implemented, and evaluated all aspects of operations in the assisted living part of the community. Supervised 25 employees and created/maintained a highly functioning team environment. Recruited and trained new team members and. Ensured the highest degree of quality care by planning, organizing, developing and directing nursing department operations in accordance with current federal, state, and local regulations. Focused on safety and creating a safe working and living environment. Developed and implemented a nursing service organization structure, determining the department's staffing needs and maintained written policies/procedures that govern the day-to-day functions of nursing services. Developed preliminary and comprehensive assessments of the nursing needs of each resident during admission and discharge planning, as well as developed methods for coordination of nursing services with other resident services to ensure the continuity of the residents' total care regimen.

Prioritized and managed a regional account base through telephone and outside business to business contact. Developed rapport and established strategic relationships with each customer account. Made presentations to business owners and management teams and identified opportunities to grow their businesses through print, internet, and search engine advertising. Facilitated the proposal process and answered objections. Formulated and executed strategy to close new business in a competitive environment with timely reporting (weekly) to management on the state of my market. Ongoing personal development to enhance sales techniques. Invited to President's Club for outstanding performance every eligible year employed.