Assisting the General Manager with day to day operations of the dealership. Assisting with inventory, supply management, training, on-boarding, and community involvement. Created the Honda Leander's Women's Council. This council is a way for the ladies of the dealership to mentor, engage, encourage and motivate each other.

Answering incoming calls from members regarding their health plan coverage. Fielding calls regarding premium payments, benefits, claims, medical transportation, pharmacy benefits, provider inquiries. Research enrollment challenges with On-Exchange/Marketplace members and working with the Marketplace and our internal enrollment and finance departments to resolve the challenges with members enrollment. Working with outside vendors such as OptumRX, Navitus, and Express Scripts or our internal pharmacy department for member’s pharmacy related concerns.

Fielding service calls from residential and commercial customers for heating, air conditioning and refrigeration needs. Dispatching field service technicians and prioritizing calls so that customers’ needs are met while staying within budgetary guidelines. Routing technicians to ensure scheduling efficiency. Purchasing needed parts for repair jobs, coordinating with home warranty companies for necessary authorizations and claim filing. Sourcing parts for unique and hard to find equipment. Review of technician’s notes from service calls to ensure that the job is complete or if parts are needed to be ordered and a follow up call is necessary. Contract writing for commercial preventive maintenance program. Entering in and reconciling account payable invoices from vendors. Posting customer payments and reconciling accounts receivable. Calling past due accounts for payment. Preparing bank deposit. Creating a tracking system of purchase orders to match with finalized invoice from vendors. Working closely with the Director of Operations for cost reducing measures to ensure profitability of the company.

My primarily function as the House Manager was to ensure that the crisis shelter that housed women and children escaping from domestic or sexual violence ran smoothly. I worked with our maintenance technician to ensure repairs and routine maintenance was done on our property as well as at the corporate office. I was responsible for doing the weekly shopping for the shelter food and supplies along with picking up our weekly order from the Capital Area Food Bank. I worked with our Development Director and our Volunteer Coordinator to work with small and large groups who wanted to do serving projects. Sorted through donations of clothing and household goods.

➢ Verifying patient’s insurance for home health or hospice services;➢ Obtaining authorizations for home health or hospice services;➢ Working with branches thorough out N. California and the Bay Area to resolve authorization and/or insurance issues as they arise➢ Negotiate rates with insurance companies that Sutter VNA and Hospice is not contracted with so we can still provide services to patients. ➢ Contacted branches to obtain clinical information for authorizations for home care or hospice services.

➢ Directed work and processes to ensure that production flowed without interruption of the Quality Control (QC) team. ➢ Reviewed auditor’s production for accuracy and provided re-education and coaching to associates on work flow process, work instructions, policy’s and procedures. ➢ Reported technical issues in process, system failures and suggesting alternatives. ➢ Conducted training of new associates, acted as a mentor/preceptor➢ Audited team’s performance on quality and production standards➢ Collaborated with training department and assisted in development of training program and in-service training sessions. ➢ Maintained or exceeded department quality goal of 98%