Outbound calls to past due accountsReview OB calls and notes in Salesforce and coach Associates. Report stats to Supervisor Take escalation calls

• Assist Members with claims, benefits, eligibility, and other concerns in a Face-to-Face environment• Incident Resolutions• Outbound Calls• Daily Reports to leadership• Assist with daily Guidance Center activities and programs• Back-up Team Lead• Assisted in Training

Answer phones, complete RFP, Travel Reimbursements, Purchase Orders, collect payments, post payments to accounts, keep up Calendar and schedule for Aquatics Coordinator, create deposits.