Led numerous missions in complex operational leadership environments, requiring skills that encourage, motivate, inspire, and challenge a team to produce their best work. Currently serving as the 379th Blood Support Detachment Sergeant (BSD), leading 20 Soldiers in the BSD mission: collecting, processing, and shipping blood products across the nation.

Accountable for the performance of Health Centers in the Texas and Louisiana market. Responsible for managing Health Center resources, developing, and implementing operational plans and ensuring company Health Centers and services exceed service-level commitments. Accountable for assigned health center operations and performance to established company, client, and patient care KPIs. Additionally, ensured the assigned facilities exceed AAAHC standards and followed established policies, procedures, and best practice standards, in an effective and cost-efficient manner. Strong business background with budget and business plan development, customer data applications -CRM platforms and managed P&Ls up to $13M in revenues, multisite, and multi-state health center operations. Proven ability to develop innovative solutions for increased productivity and quality of care. Superior negotiation skills in both internal and external settings; organization, communication, and, leadership skills, and strong working knowledge of data analysis and performance metrics using business management software.

Served as the primary point of contact for the client, including escalations, QBRs, and upsells. Coordinated the delivery of QBRs & Annual Reports in collaboration with clinical, ops, and required ancillary leaders. Oversight of client implementation and the creation of strategic roadmap, wellness goals, and upsell opportunities. Responsible for coordinating internally with ancillary teams for services and upsell opportunities. Coordinated with client and served as a strategic advisor for other wellness programs and insights. Advocated for client outcomes and supported wellness program designs with vendors. Managed contract renewals, escalators, and PGs.

Delivered patient care within defined scope of practice and unit support.

Delivered patient care within defined scope of practice.