Lori Wolfe Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Louisville, Kentucky, United States

Louisville, Kentucky Area

Provides leadership and vision for the implementation, deployment, support, and maintenance of Access Standards workflows, policies, and procedures. Partners with Practice Leadership and leads change management efforts across the enterprise to integrate clinics into the Access Center model. Provide leadership and direction to assigned staff responsible for process analysis and integration projects.Work closely with departmental directors, administrators and others to:• Redesign Access policies and procedures for improved efficiency• Improve the patient experience• Implement new physician schedules• Establish and implement best operational practices for the Access Center workflows.Work with the Executive and clinic leadership to establish and implement best operational practices for call management, patient registration, and scheduling. Plan, develop, implement, and maintain business workflows that enhance the efficiency of the Access Center and optimize the end user experience. Develop and maintain best practice for standard operating procedures.Monitor impact on implemented changes and provide communication to leadership. Perform root-cause analysis of common failures in processes, proposing solutions and documentation to resolve.Mentor and develop assigned staff and provide technical expertise and consultation to ensure that staff is appropriately trained and prepared. Act as liaison between the Access Center and the Departments.

Louisville, Kentucky Area

Provide leadership and direction to maintaining a high functioning multispecialty scheduling, referral, and registration call center. Partner with Practice Leadership and lead change management efforts across the enterprise to integrate clinics into the Access Center model.Responsible for all Call Center operational aspects in relation to hiring, training, managing to quality and productivity standards, and staff development. Support departments and maintain collaborative relationships with physician practice leadership during integration/on-boarding of clinical service lines into the Access Center. Work with Information Security team and work force management to support high functioning call center operations. Work closely with Quality Assurance team to ensure utilization of call center technology such as call recording, quality monitoring, and workforce management tools. Collaborate with revenue cycle leadership to establish workflows and support processes to maximize revenue collection.

Springhurst

Manage day-to-day operations for a Pediatric physician practice.Responsible for the routine business and clinical functions throughadministrative and clinical staff including front desk, medical records, nursingand ancillary services to ensure maximum utilization of resources and theefficient delivery of services.Ensures office is appropriately staffed to meet the needs of patients and physicians.Developed and oversees implementation and administration of internal practice policies and procedures. Analyzes financial and practice activity reports. Oversees daily/monthly expenditures, staffing and overtime. Establishes work procedures and standards to improve efficiency andeffectiveness of the practice. Assists in the management of FTE’s and operational expenses to ensure sound fiscal operations of the practice. Assists in marketing and expansion related issues; identifies practice, businessdevelopment opportunities to increase market share.

Springhurst

Supervise front end and clinical flow of patient care for a busy multi-disciplinary clinic. Facilitate excellent patient care and customer service between staff and patients/families and staff/vendors, and between staff and each other. Maintained inventory, process purchase orders and reimbursements, maintain equipment and supplies, process all check requests. Maintain clinic compliance with HIPAA, BBP, CLIA and all safety standards for medical and support staff.

Oversee front end workflow for busy Pediatric clinic. Facilitate excellent patient care and customer service between staff and patients/families and staff/vendors, and between staff and each other. Maintain inventory, process purchase orders and reimbursements, maintain equipment andsupplies, process all check requests.Work closely with third party billing to increase reimbursement.