Lori Ahern, Shrm-Cp Email & Phone Number

Columbia, Sc, Us

Columbia, Sc, Us

Aiken, Sc, Us

Columbia, Sc, Us

Columbia, South Carolina, Us

Appleton, Wi, Us

Bentonville, Arkansas, Us

Phoenix, Arizona, Us

Led executive level (salaried) managers, hourly department managers and total store teams of 30-60 team members/per store in a 60 million dollar district. HUMAN RESOURCE MANAGEMENT:• Developed talent actively through training, and coaching at multiple levels of the business; utilized performance management policies and procedures as necessary. Responded to employee concerns and provided employee relations guidance to store managers within my district.• Improved 90 day turnover in the district by 20% through use of chat sessions and open door culture. Assess alignment and support of company mission during store visits.• Led talent acquisition for a 600+ workforce of non-exempt employees and Store Managers.• Facilitated employee relations investigations as Lead Investigator along with partnership from legal as needed.• Acted as compensation analyst when determining the performance ratings of individuals within my district; guided leaders through the writing of reviews.• Facilitated leadership development training seminar for twenty two Salon Managers that focused on improving their leadership skills and to achieve goal of increasing employee retention for the enterprise.• Led change management and maintained high morale and strong business through significant transition of company ownership.BUSINESS MANAGEMENT:• Managed overall performance of district by analyzing reports, determining trends, and developing and implementing sales strategies to ensure stores met and exceed sales goals and maximized profits. • Developed and leveraged internal and external partnerships and networks to maximize the achievement of company goals.

Brentwood, Tn, Us

Directed operations of 16 stores with sales volume of $20M. Exceeded sales goals, provided leadership and direction to ensure execution of company directives. Provided visual solution to stores, improving productivity and sales by adapting company direction to floor plan, inventory level and customer base.HUMAN RESOURCE MANAGEMENT:• Responsible for new store staffing, accomplishing 100% staffing level by soft opening for seven stores. Developed and promoted four internal managers due to succession planning.• Sourced, screened and interviewed management candidates for new and existing stores. Coordination of hiring for hourly associates, including advertising functions to ensure quality applicant flow. Also developed direct recruiting ideas and training for store managers to assist in increasing applicant interest.• Developed talent actively through training, and coaching at multiple levels of the business; utilized performance management policies and procedures as necessary. As a result, promoted two store managers to market managers.• Facilitated employee relations investigations as Lead Investigator, partnering with Legal and other leaders as needed.• Regional People Captain. Analyzed and interpreted HR data and trends, forecasted human capital needs and strategic staffing planning needed for the region.BUSINESS MANAGEMENT:• Achieved #1 sales gain for Q4 2011 and achieved #2 ranking for overall sales gain for FY2011.• Developed a streamlined store opening process in order to open four new stores in Q4 within a two-week process. As a result, these practices were incorporated into a company wide rollout.

Phoenix, Arizona, Us

Directed the operations of 10 stores with sales volume totaling $47M. Led company culture and drove vision and strategy with store teams. Developed and implemented sales strategies to ensure stores met and exceed sales goals and key metrics. Created a customer service culture and achieved a 2% increase in district's customer service scores. Recruited, developed, retained and promoted key talent by accurately assessing strengths and developmental needs of team.

Led overall store sales and operations of eight stores. Developed and implemented sales strategies to ensure stores met and exceeded sales goals, payroll budgets and profit goals. Trained district on customer service practices and Manager On Duty.

Fort Worth, Texas, Us

Led a key $20M market of 15 stores for this leading home furnishings retailer. Drove growth and profitability by aligning the objectives and priorities of store operations, customer service, merchandising and marketing, and talent management. Oversaw opening of nine new store locations, as well as the closing of one existing location.

Phr Certification Course Prep

Bachelors, Retail Business Management