Head of Compliance training for a mid-size organization in the Pharmaceutical research industry. Leading a team of 17 employees who support the business with administration of the learning management system. Leading an instructional design team that creates engaging learning solutions with average of 84% effectiveness score and 4.5 out of 5 net promoter scores. Manage training budget.

Designed a streamlined process for curricula mapping, and asset management that minimized redundant and non-essential curricula by 47%. Designed, tested and implemented curricula management database for tracking and reporting curricula catalog and competency alignment. Global data privacy (GDPR) champion for the discovery of personal data, evaluation, and record maintenance, and compliance management.Lead for the implementation of multiple Bots to streamline processes and improve efficiencies for call center ticket handling, and scheduling.Lead a team of 12 global staff responsible for customer service for the learning management system via the ServiceNow TM helpdesk application according to service level agreements (SLA); achieved and maintained overall satisfactory customer ratings of 90% over the past 6 years.People leadership including recruitment, hiring, performance management, engagement and succession planning. Achieved 2018 Employee Survey manager index Engagement score of 11% higher than general industry norm and Enablement score of 6% higher than the general industry norm. Create curricula in line with business goals though effective learning needs analysis. Leverage exceptional instructional design and technical expertise in developing learning solutions. Experience working with several learning management systems.Design and ownership of over 50 Business process documents and Visio process flows. Owner and author of several processes and procedures. Defined and executed a monthly metrics and reporting dashboard and KPIs for efficiency, effectiveness, and outcomes and analytics.Providing audit support and documentation on multiple regulatory and sponsor audits and inspections including presentations, audit queries and CAPA responses.

System Development: Designed, implemented and maintained interactive response systems delivered on-time and under budget. Best Practices Committee: Established and Chaired the Best Practices committee whose mission was to provide a forum for accumulating, discussing, analyzing, recommending and implementing process improvements and best practices for project delivery.Operations Management: People leader of assistant project management team. Representative for regulatory and sponsor audits relating to system design/maintenance activities, processes and compliance. Oversight of call center project support using call center application, after hour’s on-call support, and third-party translation services to support IVR/WEB applications. Training Design and delivery: Developed call center guidelines and mentor training program for system design standardization and efficiencies.

Phase 2-4 multi-specialty clinical research site Business Development and Marketing - Recruited and maintained physician advisory committee, investigator recruitment, and contract negotiation. Marketing and advertising design, planning and budgeting. Project and patient recruitment for Phase II – IV research studies, managing the bid-proposal process.Operations Management and Training - Forecasting revenue, planning and controlling budgets. Management of clinical research team including performance evaluation, and succession planning. New hire on-boarding, and regulatory training. Lead for quality audits with clients and regulatory agencies