Lori Travis Email & Phone Number

Milwaukee, Wi

Manage 4 national accounts, including customers with skilled and assisted living properties. Direct Account Executives at the local and national accounts. Prepare and execute yearly business plans and quarterly business reviews for customer accounts and present at regional and local customer meetings.•Achieved 98% retention rate of national accounts customers, resolving issues and developing action plans, improving customer satisfaction.•Developed onboarding plan and monitored progress, onboarding numerous assisted living communities in 2017, ensuring smooth transition.•Provided exceptional customer service in customer facing situations, ensuring account satisfaction and building long-term relationships.

Milwaukee, Wi

Managed team of account executives and nurse consultants throughout WI. Sustained customer relationships and successfully maintained business. Worked in tandem with the pharmacy operations team to onboard and retain clients.•Educated and trained company staff and customers, offering a value added service and contributing to account retention.

Bs, General

Diploma, General

Diploma, Nursing