Lori Belding Email & Phone Number

Northfield, VT, US

In this role, I will ensure that the bank meets the credit and community service needs of the communities in which it operates, by guiding and analyzing the bank’s lending, charitable giving and community volunteer efforts. The Community Reinvestment Act (CRA) was enacted by Congress in 1977 and charges banks with making sure we are serving the needs of.

www.nsbvt.com

• Project Manager responsible for leading teams to develop and implement new or revised products, services and software which supports: business growth, brand awareness, customer access points, community buzz, and.
• Lead cross-functional Product Development Team through process of product introductions and upgrades; train staff on new or changed products
• Analyze customer relationships, analytics, and opportunities for business development using CRM tools
• Conduct and evaluate customer satisfaction surveys; customer mailings and campaigns
• Survey, evaluate and compare competitor product offerings
• Source vendors to provide software and/or consulting services; complete due diligence review and execute contracts

Northfield, VT

Responsible for ensuring NSB is compliant with all aspects of the Federal CRA program and for maintaining Public File. Member of the Management Credit Review Committee. The CRA program is designed to make sure the bank is meeting the credit and other needs (donations and employee volunteer work ) of the community we do business in, with a special focus on.

• Conceive, develop and implement programs, campaigns and events to support business initiatives and promote brand awareness. Work with advertising agency to strategize, plan, develop and deliver materials consistent.
• Act as liaison between marketing and compliance, ensuring all advertising meets government regulations
• Purchase media placement
• Member of corporate donations review team
• Write and publish corporate annual report
• Coordinate/organize corporate events and functions

Northfield, VT

• Manage the customer call center, providing quality customer service to inquiries by telephone, in writing and online.
• Implement programs to move calls to automated channels through customer education and fee structure
• Create caller identity standards and ensure customer privacy
• Streamline processes and reconfigure office to a more efficient design
• Hire, train and supervise staff

Burlington

I moved to Vermont where I knew no one, to do something I had never done before. Leap of faith…or just crazy?I opened a local franchise of a nation fire and water damage restoration company. Reintroduced the Servpro brand name to the market after an unfavorable exit several years prior. Responsible for all aspects of running the business, including.

• 1996-1997 ~ Supervising Home Equity Underwriter: Managed a group of Customer Advisors who coordinated all aspects of the Home Equity loan process. Hired, trained and evaluated staff; created job descriptions.
• 1994-1995 ~ Credit Underwriter, Home Equity: Analyzing credit reports and income documents including all IRS tax forms, balance sheets and profit/loss statements, interpreted home title and appraisal reports in order.
• 1991-1993 ~ Call Center: Respond to customer telephone and written inquiries and sales requests regarding all bank products; back-up team leader.

Bachelor’S Degree, Business/Hr/Marketing

Professional Certificates Of Project Management Essentials And Advanced Project Management

School Of Bank Marketing And Management

CFMP Designation: Certified Financial Marketing Professional from The Institute of Certified Bankers

Certificate Of Graduation

Associate Of Arts (Aa), Marketing/Marketing Management, General