Supporting the product management & implementations team with all 2014 Affordable Care Act initiatives; Plan lead for marketing documentation requirements for NCQA accreditation process; Implement 2013 product plans, maintain product information database and all product documentation; Project management for various marketing and compliance projects as needed.

Responsible for committee approval of all external communications; development of plan articles for bi-annual member newsletter. Implement new product plans, maintain product information database. Maintain commercial website for multiple markets. Managed a variety of marketing and compliance projects.

Managed all aspects of commission payment processes and procedures, researched issues, broker hotline. Managed broker appointment database, processed broker appointments, broker of record changes, and broker bonus programs. Monthly book of business reporting for large group, small froup, and individual markets. Sales and marketing projects incuding broker events, data audits and system clean-up efforts.

Managed a variety of operations and marketing projects; implemented CRM system in SalesForce; customize/maintain client database and reports; Managed online newsletter and distribution process; Designed company white papers, strategic planning and promotional documents Analyzed and reported on client data for Strategic Management Consultant; conducted and reported on client surveys; data entry in proprietary web-based survey/training software; online research and proof reading of various internal and external documents.

Initiated/Managed a variety of operations and sales projects; created project database/reporting system; Facilitated/Coordinated training for 60+ associates; tracked and reported on associate compliance; Created new hire orientation program/prepared individual training plans; Coordinated performance management process and related activities for all sales managers; Analyzed/Reported on annual employee satisfaction survey and implemented action plans; Developed weekly communication plan on office-wide activities/projects via company website; Analyzed business processes/procedures for efficiency; coordinated communication/training of new practice.

Designed and managed multiple databases in Access for Academic Operations & Faculty Support Department; Processed contracts and payroll authorization reports for 250+ adjunct instructors; Acted as liaison between faculty and online bookstore to adopt textbooks; Distributed, collected, processed, and reported on student evaluations; Supervised part-time Administrative Assistant and Work-Study student.

Supported Vice President of Academic Advancement and Academic Staff; Maintained budget reports; Created presentations and publications for college-wide distribution; Organized meetings, special events, and travel arrangements; Researched and resolved student inquiries; Work-study supervisor.

Managed multiple donor databases; Collected data for various financial and statistical reports; Prepared corporate and United Way proposals; coordinated various fundraising activities; Scheduled board meetings and prepared board materials for meetings and mailings.