Lori Callahan Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Plano, Texas

Review project requirements to uncover bugs and resolve issues within a timely manner. Write and optimize test cases to maximize success of manual software testing with consistent, thorough approaches. Identify and track defects with Quality Center and support developers in resolving problems by completing additional tests. Gather data on integration issues and vulnerabilities and report all findings to Associate Manager with improvement recommendations.

Plano, Texas

Subject matter expert responsible for project and sustainment support of various trade management and promotional planning web based systems for Frito-Lay's Key Account and Finance Managers. Supported quarterly sustainment releases as well as project work releases utilizing the waterfall lifecycle methodology. Conducted and co-led multiple training classes each year to ensure new Key Account Managers and Finance Managers were trained on promotional systems and Planning processes. Provided field support by guiding users through pre-work activities in preparation for deployment of new system enhancements. Managed monthly scorecard reporting and conducted quarterly SOX audits to ensure compliance to system access guidelines. Managed a team of 12 Quality Assurance contractors during UAT test cycles for multiple projects and system enhancements for both web based and iOS based applications. Managed contractor on boarding, training, and budget management.

Supported multiple Selling and Planning System applications and provided Production support for Frito-Lay's District Managers and Zone Sales Leaders. Partnered with IT and Business teams during the UAT testing process by writing and executing test cases, managing defects, and supporting release deployment and field training.

Plano, Texas

Partnered with Finance Managers to manage implementation of merchandising contracts and provide monthly account level spending detail reports. Worked with Key Account Managers to ensure timely and accurate promotional allowances were applied to their accounts each month. Supported Region office sales teams, and Finance Director in daily issue resolution, reporting, and full administrative support.