Lori Dehaven Email & Phone Number

Carmel, Indiana, United States

Carmel, Indiana

Birmingham, Alabama Area

Fishers, In

* Participated in the creation of the 3rd Party VM Prog. and responsible for a portfolio of Tier 1 vendors. Worked w/business units to ensure vendor operational processes were designed/functioning in accordance w/operating model.* Responsible for escalation of vendor issues, solutions, progress updates, and resolution.* Ensured vendor contract obligations were met regarding deliverables, policies, terms/conditions, SLAs, product fulfillment, audit, and compliance.* Partnered w/business areas, procurement, and Legal to manage, review, and negotiate contracts. * Maintained vendor contract repository to track history, renewal and notification dates.* Facilitated vendor reviews to discuss performance, SLAs, audit remediation, contract compliance/expectations, and deliverables. Developed VM tool to track all review topics for monitoring/trending of metrics and remediation progress. * Worked w/business areas to establish, monitor, and remediate SLA agreements, performance metrics, customer service expectations, and standards - all maintained in dashboard for trending and identification of SLA issues.* Developed/implemented processes, procedures, checklists, and tracking mechanisms to ensure best practices were in place to manage the 3rd Party VM Prog.* Developed/managed staff to ensure appropriate training/cross-training of vendor-specific processes, procedures, and reporting. Oversaw financial mgmt. of vendors - budgeting, invoicing, cost savings.* Managed/led projects involving multiple lines of business to ensure contract and regulatory compliance. Led an initiative to automate invoice reconciliation process for a vendor’s complex invoicing system.* Collaborated with VMO, Procurement, and business areas to source potential vendors via document collection/review, discussion sessions, and onsite reviews.* Developed Vendor Artifact Tracking system - monitored document expiration dates for Functional Risk Categories and required documents by tier rating.

Fishers, In

* Planned, scoped, and executed operational, financial regulatory, and technology related audits.* Completed assigned audit testing using appropriate sampling techniques and data analysis utilizing IIA’s Methodolgy and/or Vendor Compliance testing matrices.* Conducted interviews with auditees to understand processes and gather information to support audit scope and objectives.* Reviewed business unit controls and evaluate management’s self-assessment testing. Performed control test work as needed. Performed Compliance testing locally and at vendor location as needed. Performed follow-up with auditees to obtain supporting documentation and explanations for any exceptions noted during fieldwork.* Assessed and communicated testing results to management.* Prepared detailed audit work papers to substantiate the fieldwork performed, testing results, and audit conclusions reached.* Summarized testing results using standard Vendor Compliance report and testing summary.* Assisted in the execution of special projects and investigations as needed.* Managed vendor relationships to ensure contract compliance.* Assisted with drafting and editing contracts and maintaining centralized contract repository.* Assisted with developing the testing approach and work steps for assigned objectives.

Indianapolis, Indiana Area

* Exceeded quota in FY13 finishing 141% of quota by selling outsourced human resources to payroll and non-payroll clients.* Attended the University of Paychex in-house training program, ranked in Training Magazine’s Top 125* Conducted presentations with business owners, management, and hiring managers. The presentation included 401K services and administration, Flexible Spending Account services and administration, compliance with State and Federal employment laws, OSHA compliance, & Employee Training.

* Achieved Top Sales Consultant in 2011 by establishing relationships with management and hiring managers, evaluating the best solution for their organization, and placing top candidates.* Sourced candidates from internal databases, mined from Internet sites, and social networking events. * * Marketed candidates to clients for contract, contingency, and permanent placement positions for both exempt and non-exempt positions.* Prepared reports to update on the on-boarding of new clients, candidate placements, unfilled requisitions, performance, and budget forecasting. Analyzed report metrics to ensure appropriate strategies were in place.* Documented processes and procedures and ensured regular review for compliancy and establishing best practices.* Represented Elwood Staffing at the Indiana SHRM Conference and recruiting events. networking events

Indianapolis, Indiana Area

* Met with Executive Directors or Administrators to determine facility needs for nurse call systems in hospital, assisted living facilities, and nursing homes throughout Indiana.* Marketed test inspection packages for the sprinkler, plumbing, generator, automatic door, and electronic divisions required per Life Safety Code.* Conducted cold calls to schedule appointment with new clients; generated quotes and service agreements.

* Responsible for full life-cycle recruiting. Conducted phone and face-to-face interviews, made candidate recommendations, and presented final offers.* Met with and maintained relationships with management and hiring managers to understand organizational needs.* Coordinated and led recruiting events to source candidates for open positions and prospect for candidates to market to clients for both contract, contingency, and permanent positions. * Sourced candidates from internal database, mined candidates from Internet sites, and attended networking events.* Documented processes and procedures and ensured regular review for compliancy establishing best practices. * Prepared reports to update on the on-boarding of new clients, candidate placements, unfilled requisitions, performance, and budget forecasting. Analyzed report metrics to ensure appropriate strategies were in place.

Indianapolis, Indiana Area

* Developed and successfully managed expense and capital budgets for all Technology Infrastructure IT departments which included 200+ vendors and $50MM in vendor disbursements.* Coordinated acquisition justifications for large technology software purchases. * Successfully managed vendor contracts to ensure accuracy with all invoices and vendor payments. * Designed and implemented monthly budget tracking for accurate variance and reconciliation reporting and variance explanations. * Provided critical data and reporting for management and audits. * Liaison for key accounts such as IBM, Computer Associates, Oracle, and Storage Technology Corporation.* Hired, trained and developed direct reports.

Bs, Business Administration

Education record