Lori Dustin Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Berrien Springs, MI

• Oversees client financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations; Successfully identifies and develops process.
• Perform daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments
• Monitors the organization's accounting records and financial reports, analyzing statistical information, and managing payroll processes; Recommends and implements work process improvement
• Ensures accurate and detailed accounting to support and meet financial reporting and internal control requirements; Facilitates compliance with company policies and internal control procedures

Eau Claire, MI

• Built and championed all fiscal and operational management to elevate vision and establish business longevity; Bolstered overall organizational capacity and impact, by establishing policies and procedures and.
• Hired, onboarded, and developed a team of 10+ individuals to drive optimal client experience while adhering to state regulations; Conducted monthly employee performance evaluations
• Curated and established marketing initiatives to generate strategic growth to build clientele and conduct community outreach events; Directed and executed business budget planning and administration and accounting.
• Successfully curated and executed a transition plan to the next generation of family ownership; Created and executed 5-year financial plan to recapitalize the business while decreasing debt load

• Successfully led and executed the benefits administration, human relations, finance, and IT functions of an integrated disability and absence management provider
• Efficiently performed compliant oversight and leadership in the development, implementation, and coordination of company leave programs and administration for clients
• Collaborated with HR, managers, and key stakeholders to improve processes and procedures and optimize financial costs of leaves; Oversaw third-party Human Resource Management teams to ensure optimized consistent.
• Exceeded key performance indicators such as revenue and expense target, provider utilization, patient satisfaction, and teammate engagement and retention

Spearheaded the creation and implementation of webinars and other tools to train new customers; Expertly provided product configuration and support to new and existing customers- Diligently analyzed customer business requirements to provide optimum product configuration- Communicated issues and new development requests to international IT team

• Spearheaded the standardization of all business policies and procedures, developing, tracking and analysis of internal metrics; Oversaw and maintained budgets worth $2 Million+, maximizing cost efficiencies at all times
• Provided exceptional support to internal and external customers; Initiated a new consumer return model to elevate customer experience and increase recurring revenue
• Analytically reduced headcount by 25% by re-engineering process flow through returns warehouse and revamped organizational structure to support the new processes
• Designed and implemented a new SAP system for return credit processing, streamlining workflow processes

Rockford, Michigan, United States

• Collaborated with major retail organizations to improve supply chain flow, reduce vendor deductions and enhance trading partner relationships; Developed and implemented a new strategy for categorizing and validating.
• Strategically reduced open deductions by 70% over three years from $12,294,000 to $3,498,928
• Revised vendor compliance function and received approval to start a new department, strictly dedicated to compliance issues and deductions
• Implemented SAP Deduction Management Tool to optimize business success

Bsba, Human Resources

Business