•Coordinated and led test efforts for 10-12 enterprise applications on multiple software programs to determine their effectiveness.•Create reports by collaborating with key stakeholders that allowed customers to perform data validation quickly and efficiently, saving the customer approximately $75,000.00.•Proactively resolve process and system deficiencies by analyzing system reports and application performance issues reported by end-users, improving customer experience and system functionality. •Act as a liaison between technology and line of business partners translating each team’s needs, ensuring they are accurately met. •Perform trend analysis, creating reports and dashboards exhibiting results, identifying areas needing improvement or reconfigurations.•Create Business Requirement Documents for enterprise applications processes or enhancements by collaborating with the line of business, delivering obtainable goals and expectations. •Perform data mapping analysis along with the line of business and vendors, successful application conversions with no data integrity issues.Provide first-l and second-level software support for all imaging applications.Researched and recommend solutions to the line of business and technology partners.Address US and Canadian production issues for the line of business.Provide trend analysis reports of production issue that impacts the line of business.In conjunction with the line of business create Business Requirement Documents and review System Requirement Documents.Assist line of business with completing project requests and requirements.Generate reports and queries using Access and SQL.