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Over fifteen years of diverse experience in Information Technology working for telecom, retail, healthcare, and global financial Fortune 500 companies, including billing and online ordering applications as well as Supply Chain retail and distribution systems. Strong technical experience in implementing, customizing, configuring and testing with Quality Center Suite (ALM 11.0, QTP, etc). Excellent problem-solving, and implementation skills with a desire to provide high-level of support. Dynamic and assertive team player with a dedicated commitment to excellence. Strong oral and written communication skills.Over fifteen years of experience in Software Development Life Cycle (SDLC) using waterfall and agile methods.Proficient in writing test plans, test scripts and defect documentation.Experience in testing procedures like Black box, white box, regression testing, data driven testing, user interface testing, client server and data migration.Proficient in Manual Testing and Automated Testing using HP Test Suite (Application Lifecycle Management 11.0, Quick Test Professional 8.0).Strong skills in performing System, Acceptance, Regression, Performance, Functional, GUI and database testing.Computer SkillsQA Testing Tools : Quick Test Pro (QTP -expert mode), Quality Center, ALM11, Test Link, Trac, ScrumDo, VM Ware, CloudLanguages: JCL, SQL, DB2 QMF, VB Script Others : ISPF, CICS, AS400, MVS, VSAM, Insync Batch, Insync Online, File Aid, QMF, Infoman, Changeman, Tivoli Workload Scheduler, Workload Manager, MS SQL Server, SQL 2000 db, My SQL, Oracle db, Windows 2003 Server, Microsoft Office : Word, Excel, Power Point and Share Point. Operating Systems : Windows XP/2000/NT/95/98/7, Mac
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Senior Software Quality Assurance (Consultant)Elm Resources Oct 2014 - May 2015Tampa, FloridaWork with development team to create and execute validation scripts for web application updates using Agile. Testing performed on Mac and Windows using VMWare to maximize browser and operating system coverage (desktop, tablet and mobile) Participate in daily scrum meetings to address issues, concerns and provide status updates.Identify and track defects as well as validating code fixes.Develop and execute test scripts to ensure acceptance criteria is met for each story. Assisted in production deployment to verify new code functions properly, including creation of test validation plan. -
Qa Test Lead, Cib / DisbursementsJpmorgan Chase Apr 2012 - Jul 2014Tampa, FlAccountable for the Quality Assurance planning and testing of the application for the assigned projects. Perform timely reporting of planning and testing efforts. Participate in management project status meetings and forecasting estimations.Contribute to written policies/procedures for quality assurance.Troubleshoot defects and manage defect tracking and resolution processes so that a consistent, documented process is used and followed.Ensure that defects and requirement variances are being appropriately communicated to development for correction.Collaborated with technical resources to discuss and troubleshoot issues.Corresponded with business resources to understand purpose and concept for software features.Mentor junior associates. -
Production Support / Data Warehousing (Consultant)Citi Nov 2011 - Apr 2012Tampa, FlResponsible for working with business and cross functional teams to analyze and validate source data from multiple host environments within Citi organization.Verify new functionality to receive, log, validate, manipulate and import large sets of data from host environment to Microsoft SQL Server Data Warehouse environment.Verify data on business reports from web interface by comparing to SQL results using specific report criteria. Monitor the defects queue for issue resolution. Escalate when necessary. Validate fixes before closing and removing issue from queue. Ensure development updated documentation with details on the resolution. -
Qa Analyst, Liquidity (Consultant)Jpmorgan Chase Feb 2010 - Aug 2011Tampa, FlPerformed all stages of testing (Systems integration testing, Functional/Cycle Testing, User Acceptance Testing, Regression testing)Writing and updating regression based test scripts using Mercury Quality Center. Organized test cases and created a separate test lab for each testing cycle. Ensuring new batch jobs or screen updates have test scripts written to validate new functionality. Execute manual and automated scripts, troubleshooting / debugging in QTP (expert mode) and correcting errors by updating code in script.Training of new team members, assigning test cases and ensuring new jobs have test scripts written to validate functionality. Security Liaison for mainframe access for Liquidity group, local and offshore.
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Qa Analyst / Environment Support (Consultant)Health Plan Services Aug 2008 - Dec 2009Tampa, FlTest environment set up for system testing, which includes copying vsam and db2 t tables from production and editing JCL to point to correct environment and db2 region.Set up JCL for new jobs and scan to verify no errors are present. Copied control cards, created GDG base files and vsams as needed to prepare for testing.Executed batch jobs, manually and through TWS job scheduler, for several billing job streams. Back up job output from ISPF hold queue to PDS.Research job abends and make corrections, then verify restart point to resume job. If resolution is not found, contact developer and/or open incident report.Validate unit test results prior to code package promotion in Changeman. Demoted code packages when functionality was not deployed to production.
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Qa Analyst (Consultant)Publix Super Markets Jan 2007 - Feb 2008Lakeland, Fl* Worked with Distribution and Merchandising project team to develop detailed test plans and scripts for the YARD Management, Organic Shelf Tag, Health Savings Account, WIC, Age item flag projects.* Created standard spreadsheets and imported into Quality Center for test plans and defect management.* Wrote and executed SQL scripts as a means of obtaining test scenarios as well as validation. *Performed documentation of Requirements Traceability Matrix (RTM) in Quality Center* Executed test scripts to validate functionality of client server interfaces including input feeds and downstream applications.* Ran batch jobs to verify table updates performed as expected and output data is formatted correctly.* Created test bed of input data in CICS to validate interfaces would not be negatively impacted.* Updated test data and issues in Quality Center and prioritized defects. Performed regression based testing after each code shipment to ensure existing functionality still intact. -
Qa Analyst / Billing (Consultant)Jpmorgan Chase Nov 2004 - Dec 2006Tampa, Fl* Work in conjunction with the QA Test Manager to plan all test activities and create detailed testing documentation related to Project, Enterprise, and Maintenance releases to ensure adequate test coverage for new processes, interfaces and batch programs. Ensure timely submission of deliverables.* As Test Lead for the Electronic Invoicing and Payment Platform under the CAP billing system conversion Project, I gathered application requirements, captured business intelligence / requirements from project manager and SME’s. Assisted developers in unit testing, system testing, data integration and documentation.* Developed test cases and ensured the test cases matched the requirements, as well as documenting requirements coverage in Quality Center. Execute test scripts as needed. Review and document results in Quality Center, prioritizing defects. Regression test as needed after code fix shipments.* Represent QA in all Project, Enterprise, and Maintenance related discussions and provide test team with weekly progress reports. Provide QA support by staging and executing UAT test scripts.Responsible for execution of batch jobs for the Multi-Currency Billing System as well as updating the job stream documentation for each impacting testing effort within Treasury & Security Services department.
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Qa Analyst / Test Lead (Consultant)Publix Super Markets May 2003 - Nov 2004Lakeland, Fl* Worked with Retail Support project team to develop detailed test plans and scripts for the Healthnotes Kiosk, MQ Series Implementation, Supply Chain Upgrade, Windows 2003 Server conversion and Country of Origin Labeling projects.* As Test Lead for the Country of Origin Labeling Project, I gathered application and reporting requirements from project managers and SME’s. Created test plans and test case scenarios and imported data to Mercury Test Director. Ensured all requirements were covered and documented, tracked and assigned issues in Test Director, and ensured resolution of issues.* Assisted developers in Unit testing, system testing and documentation. Executed test scripts as needed and documented results or defects in Mercury Test Director.* Conducted training session for team members on Mercury Test Director.
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Software EngineerVerizon May 1995 - Feb 2003Tampa, Fl* Worked in Integrated Testing Team to perform functional end-to-end testing of new products/services. Identified / clarified system requirements. Created detailed test plans, test case logs, and test summary reports. Coordinated testing efforts with the UAT testing group, including set up and execution of scripts and data integration. Documented final results for customer approval. Communicated project status to leads and management.* Created an expedited process for testing billing files related to new types of calling plans involving local number portability, open market transition, casual usage, invoice derived billing. Identified billing criteria including rate area offices and appropriate settlement codes.* Cross-trained all test team members in procedures for usage file creation and researching/testing data integrity to expand job knowledge and enhance flexibility for scheduling job assignments.Systems Analyst 1997 - 2000Customer Service Rep 1995- 1997
Lorie Craig Skills
Lorie Craig Education Details
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Tampa Technical Institute-Tampa
Frequently Asked Questions about Lorie Craig
What is Lorie Craig's role at the current company?
Lorie Craig's current role is Staff Engineer I - IT QA, BHN.
What is Lorie Craig's email address?
Lorie Craig's email address is lc****@****ces.com
What schools did Lorie Craig attend?
Lorie Craig attended Tampa Technical Institute-Tampa.
What skills is Lorie Craig known for?
Lorie Craig has skills like Powerpoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Testing, Quality Assurance, Test Planning, Ninja Skills, Sql, Software Documentation, User Acceptance Testing.
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Lorie Craig
Chillicothe, Oh -
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Lorie Craig
Columbus, Ohio Metropolitan Area -
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