Lorie Phillips Email & Phone Number

United States

Manage all consumer accounts, white glove accounts and construction loan accounts. Collect monthly average of $5 million+. Handle 80+ inbound and outbound calls, daily. Set up payment plans, auto pay and money transfers, adjust late fees, utilize credit reports and skip trace, and work with legal department to help customers bring accounts back to good standing. Establish long term relationships with white glove accounts, while always achieving business goals. Assist supervisor with daily tasks: create and distribute daily que sheet, handle special accounts from Hurricane Harvey loans, handle all aspects of vehicle repossessions, home insurance accounts and force placed insurance for homes and vehicles.

United States

Managed credit card accounts for high-profile customers. Handled issues, monitored balances and worked with customers to raise or lower limits based on needs. Issued new and replacements cards using Appro system. Assisted in writing policy and procedure for high-profile customer accounts.

United States

Specialist in collections department: Reviewed credit reports, money transfers, charge offs & recoveries, phones and daily tasks for our vendors. Property transfers, values.

West Valley City, Utah, United States