Lorie Royal Email & Phone Number

Charlotte, North Carolina, United States

Greater Charlotte Area

Volunteering with several non-profits and organizations across the Greater Mecklenburg area. Donating time and talent to my community. Special emphasis on children and feeding those that cant always feed themselves.

Charlotte, North Carolina Area

Served as senior manager of domestic and international (India and Hong Kong) teams responsible for the 24/7 operational support including change management, incident and problem resolution, patching, vulnerability and risk management, and daily deployments in support of application development initiatives.Provided operational team leadership, forecasting, and budgeting oversight for multiple units globally. Drove risk mitigation and audits to ensure compliance.Instituted a plan that… Show more Served as senior manager of domestic and international (India and Hong Kong) teams responsible for the 24/7 operational support including change management, incident and problem resolution, patching, vulnerability and risk management, and daily deployments in support of application development initiatives.Provided operational team leadership, forecasting, and budgeting oversight for multiple units globally. Drove risk mitigation and audits to ensure compliance.Instituted a plan that moved middleware patching from twice a year to monthly.Created a 24/7 approach to Operational support that included daily operational calls and a support calendar that guaranteed engineer availability.Led and participated in programs and work streams for large enterprise efforts providing patching, configuration management, and vulnerability mitigation. Served as member of the leadership team created to understand and improve employee engagement and retention strategies. Utilized focus groups and resulting data to define employee opportunities and expectations. Led and actively engaged in Community Support and the Arts and Science Council Campaigns from 2008 thru 2017. Show less

Directed teams in all areas of IT Production – Helpdesk, Network / Infrastructure, Database, and 24X5 0perations. Developed and implemented strategic IT options for a diverse organization located throughout the world – US, Japan, China, Hong Kong, Malaysia, Australia.Consolidated telecommunications for the company which led to a 55% decrease in telco related costs.Oversaw outsourcing and off shoring, vendor selection and management for IT requirements including the management of… Show more Directed teams in all areas of IT Production – Helpdesk, Network / Infrastructure, Database, and 24X5 0perations. Developed and implemented strategic IT options for a diverse organization located throughout the world – US, Japan, China, Hong Kong, Malaysia, Australia.Consolidated telecommunications for the company which led to a 55% decrease in telco related costs.Oversaw outsourcing and off shoring, vendor selection and management for IT requirements including the management of four off shored application and web design projects. Provided IT budget management and maintenance. Developed business continuity and disaster recovery plans to include quarterly reviews and recovery scenarios. Directed interaction with lines of business to develop their business continuity plans. Show less

Directed infrastructure project resulting in migration from mainframe environment to a distributed environment which included Oracle ERP, customized CRM application.Acted as IS site manager for one of the three client locations. Served as management and communications liaison between TITAN and the management of the facility. Led effort in the design, implementation, and training for a change control system for the new environment.Analyzed and documented requirements for the… Show more Directed infrastructure project resulting in migration from mainframe environment to a distributed environment which included Oracle ERP, customized CRM application.Acted as IS site manager for one of the three client locations. Served as management and communications liaison between TITAN and the management of the facility. Led effort in the design, implementation, and training for a change control system for the new environment.Analyzed and documented requirements for the Disaster Recovery plans.Developed guidelines and implemented additional training of Helpdesk operations.Directed infrastructure assessment, documentation and modifications to the NY and LA sales offices, leading to a more steam-lined approach for sales teams to collaborate and communicate. Show less

B.S., Computer Information Systems

A.S., Marketing And Retailing

A.S., Broadcast Communication