Lorie Zrna Email & Phone Number

Doncaster, Victoria, Australia

-Manage a Portfolio of 180 Residential Properties-Entry & Exit Condition Reports-Routine Inspections-Manage Maintenance jobs and Urgent Repairs-Rent Reviews, Lease Renewals and Rent Increase Notices-Marketing, Listing and Leasing Residential Properties-Open for Inspections-Processing Tenancy Applications-Effective communication with Residential Rental Providers (RRP's) and Renters-Organise Electrical and Gas Compliance Checks-Manage arrears if required-VCAT representation if required-Proficient in Property Me, Inspection Express, Inspect Real Estate, Ignite Real Estate, VCAT Residential Tenancies, Property Data, Vault and Agentbox.

Melbourne, Victoria, Australia

-Manage a Portfolio of 180 Residential Properties-Entry & Exit Condition Reports-Routine Inspections-Manage Maintenance jobs and Urgent Repairs-Rent Reviews, Lease Renewals and Rent Increase Notices-Marketing, Listing and Leasing Residential Properties-Open for Inspections-Processing Tenancy Applications-Effective communication with Residential Rental Providers (RRP's) and Renters-Organise Electrical and Gas Compliance Checks-Manage arrears if required-VCAT representation if required-Proficient in Property Me, Inspection Express, Inspect Real Estate, Ignite Real Estate, VCAT Residential Tenancies, Property Data, Vault and Agentbox.

Melbourne

-Manage a Portfolio of 250 Residential Properties+-End to End Property Management-Entry & Exit Condition Reports-Routine Inspections-Manage Maintenance jobs and Urgent Repairs-Rent Reviews, Lease Renewals and Rent Increase Notices-Marketing, Listing and Leasing Residential Properties-Open for Inspections-Processing Tenancy Applications-Effective communication with Residential Rental Providers (RRP's) and Renters-Organise Electrical and Gas Compliance Checks-Manage arrears if required-VCAT representation if required-Proficient in Property Me, Inspection Express, Inspect Real Estate, VCAT Residential Tenancies, Property Data, Vault and Agentbox.

Melbourne, Australia

- Responsible for leading, coaching, developing large retail teams.- Responsible for all team member recruitment, team rosters, costing and payroll.- Responsible for driving sales and store profitability.- Responsible for managing strong financial results and business KPI's to achieve maximum profitability.- Responsible for Store Profit & Loss Report and executing relevant levers to drive profitability.- Responsible for contributing to brand awareness in the local market- Responsible for delighting our customers with an unparalleled and unique shopping experience- Responsible for all OH&S Requirements for the store and ensuring that Safety is the first priority.

- Managing over 100 Retail Team members, including the creation of rosters, commissions and payroll in accordance with budgetary requirements.- Responsible for Recruitment and Performance Management of staff involving the mentoring and training of team members in sales, POS Systems, SOP's and Certificate III in Retail Operations, in order to achieve maximum sales for the store.- Managing the Brighton store- the highest turnover Good Guys store in Australia, achieving sales turnovers of approximately $50 million annually.- Providing outstanding customer service in all areas, ensuring higher sales and repeat business opportunities; also making sure any complaints are being managed effectively and efficiently with satisfactory results for all parties.- Coordinating all store promotions and media campaigns whilst keeping in-line with the Marketing and Promotions budget of $1 million.- Leading Contract and Account Management; responsible for approximately 10 high-end accounts including Elite Appliances, Melbourne Pathology, Ausco Asset Management, Alfred Health, NCE Pty Ltd and National Insurance Replacement Services.- Compiling and analysing reports regarding stock and sales, ensuring effective merchandising and maximum sales.- Performing all OH&S duties within the store, allowing for a safe and incident free work environment for staff and customers.Key Achievements:- Successfully keeping staff and business operational throughout the clean-up and re-building of the store after a store fire in 2009 caused up to $1 million in damages.- Managing the execution of large sales at short notice with a turnover of over $1 million; sales include: Annual 3 Day November Clearance Sale, Boxing Day and End of Year Financial Clearance.- Awarded Valedictorian for Diploma of Retail Management program for 2013- 2014.

- Managing marketing and promotional strategies and campaigns for both divisions of the company: Turf & Irrigation, and Pumps & Irrigation.- Coordinating sponsorship events such as the International Melbourne Flower and Garden Show, and various Turf conferences- ensuring smooth running and resolving issues when necessary.- Developing the Marketing Budget and keeping expenditure within budget requirements.- Creating and producing copy and design briefs for brochures, catalogues and advertisements; as well as briefing all internal and external designers on new campaigns and timeframes.- Responsible for editing and proofing all copy, then coordinating the printing and distribution of all promotional material and promotional items.- Reporting weekly and monthly sales figures into a sales comparison spread-sheet for use by the Board of Directors.- Implementing the National Loyalty Program for all T & I customers, outlining benefits and ensuring return business opportunities.

- Managing team of approx 5 team members.- Coordination of monthly rosters.- Ensuring that Goldmark’s customers receive excellent customer service.- Delegation of responsibility, maintenance of a harmonious teamwork environment and effective interpersonal communication with both staff and customers.- Cash handling and bookkeeping required a commitment to accuracy.- Qualitative and quantitative evaluation of shift performance to implement changes in work practices and to fairly reward staff for outstanding effort.- Implementation of the Friedman’s Training Program.

Agents Representative Certificate, Real Estate

Diploma Of Retail Management, Awarded Valedictorian

Education record

Received High Distinction Award on Completion

Bachelor Of Business Majoring In Marketing & Management

Vce (Graduated 1995)