• Support and maintain Ross software across Unix, OpenVMS and Windows platforms on Oracle, SqlServer and RDB databases.• Handle escalations for any difficult RossERP/Gembase problems; assist RossERP administrators from countries such as Spain, Japan, China and Canada. Incorporate multi-lingual support into databases.• Lead contact for key customers and partners.• Support Ross ERP application. Perform database and ERP software installations and implementations, for both internal and external users. Train and mentor internal and external resources.• Work closely with Development to resolve software bugs and issues. Use native debugger extensively in pursuit of resolutions to difficult issues. Perform maintenance, bug verification, release testing, and beta support.• Support Ross Reporting Services built upon Microsoft SqlServer Reporting Services SSRS.• Publish Knowledge Centered Support (KCS) articles for technical support team and customers.• Set up Assessment Tests and Support skills training plan for global team of Technical Support Analysts. Coached team members in their functions to ensure their technical growth and success in their job functions; providing feedback to senior management on performance assessments of team members.

• Initially employed to install, upgrade and customize the Command Financial and Manufacturing software product.• Moved into support department to do consulting and support for customers utilizing Gembase Client/Server and Userbase Rapid Application Development Tools• Installed and customized ERP programs running on a varied mix of platforms; VMS, Unix, MPE/iX, AIX, Solaris and Digital Unix.• Custom Forms design using Crystal Reports.• Supported multiple database and file structures including RDB, Oracle, SqlServer, RMS and Sybase.

• Employed in IT department to provide programming, support and documentation for 100+ users.• Hardware included PDP 11/44, PDP 11/70, Vax 11/750 and Vax 8550 and Networked PC’s operating under RSTS/E, VMS and DOS.• Software consisted of MAXCIM Integrated Manufacturing System with Decision Support II Financial Report Writer, DATATREIVE, USERBASE DBMS and USER-11 COMMAND Financial System, TIMELINE Fixed Assets, Word Processing, E-Mail utilizing BLAST and Spreadsheets.• Provided telephone support and communications internationally to maintain a complex networked system.