As the proprietor and Vice President of Operations at Surfside Pest Control, I assumed comprehensive responsibility for the day-to-day operations of a small-scale, privately owned pest control enterprise. My multifaceted role encompassed a spectrum of duties, ranging from customer service, sales, and account management to the creation and maintenance of the company's website, marketing initiatives, and detailed reporting.In this capacity, I implemented strategic oversight to ensure the seamless execution of business functions, demonstrating proficiency in managing various facets of the operation. My commitment to excellence extended to customer service, sales strategies, and the adept handling of accounts, contributing to the overall success and growth of Surfside Pest Control.

Oversee all traffic in the Internet Sales Department to ensure Quality Customer Service- Before, during, and after the sale! Internet marketing, social media marketing and brand recognition, individual branding and promotion for ISMs. Lead generation through positive social media and video production.

In my role as a Customer Care Specialist and later as an Office Manager at Arrow Exterminators, I held a dynamic inside sales position with a focus on creativity and meeting or exceeding monthly sales goals. I proactively generated sales opportunities for Home Evaluators (outside sales staff) through outbound customer care calls. Serving as the primary contact for customers, I employed probing questions to identify their needs, aiming to go "Beyond The Call" to ensure total customer satisfaction.Establishing and nurturing relationships with customers was a key aspect of my responsibilities, prioritizing customer satisfaction as the top goal. I intervened and negotiated solutions to customer issues, particularly when facing service cancellations. Actively engaging with customers, I sought to understand the reasons for cancellations, proposing tailored service agreements to address and solve their pest problems.In addition to my customer care role, I took on the responsibility of identifying sales lead opportunities, both with new and existing customers, utilizing the CCS sales program tools outlined in the CCS Manual. I collaborated closely with sales and service personnel to ensure effective fulfillment of customer needs and actively suggested additional services when appropriate.In January 2011, I transitioned into a dual role, taking on the responsibilities of both Customer Care Specialist and Office Manager. This dual function allowed me to seamlessly integrate customer-focused initiatives with office management tasks, contributing to the overall success of Arrow Exterminators.

Extensive use of complex Excel spreadsheets to analyze sales data, monitor stock levels, and forecast likely levels of demand for over 40,000 different fastening products for 3 national warehouses to maximize business efficiency. -Developed market knowledge and contacts for new and existing products and services; identified potential suppliers; presented ideas on new products and suppliers to senior staff; evaluated bids and made buying decisions based on commercial and technical factors.-Prepare custom quotes for sales department on non stock items. Locate supplier or manufacturer in the case of non standard parts. Calculate buy cost, shipping or freight cost and packaging cost for each part for Sales Department to quote to customer.

Supervise, direct, counsel, and assist 5 cafe associates. - Interview, select, and direct the training of all cafe associates. - Ensure exceptional customer service. - Prepare café schedule to minimize labor cost and maximize customer service and sales.- Monitor inventory and order needed supplies, merchandise and materials to maintain proper levels to maximize sales and minimize waste. - Design and set merchandising displays to maximize sales.- Maintain a clean Cafe and ensure compliance with all local, state, and federal health and sanitation regulations.- Minimize controllable expenses and maximize sales and profits.- Ensure compliance with corporate policies, procedures, and practices, as well as governmental regulations.- Facilitate intra-company communications via email and web communications.

Managed daily office activities including but not limited to general office duties, filing, preparation of correspondence, customer service, sales and scheduling of residential and commercial duct cleaning jobs.- Creation and design of all sales and marketing materials using software such as Corel Draw, Canvas 8, Actual Draw, Microsoft Front Page 2003 and some basic HTML editing and scripting.- Maintain customer and vendor database, using Microsoft Outlook 2003. Negotiated pricing with vendors for job materials and products. Monitored vendor invoices and other accounts payables for accuracy and submitted to accountant for payment. Maintained company receipts and submitted to accounting for processing.-Create and maintain customer invoices and accounts receivable records using Microsoft Excel 2003.

Manage daily office activities including general office duties, customer service, business -to-business sales, preparation and processing of all orders from receipt of order to delivery to customer, monitoring manufacturing process to insure timely fulfillment of orders, create and print Purchase Orders, Proof of delivery and Bill of Ladings for all materials including HazMat products according to Federal guidelines and procedures.Tracking of orders shipped with UPS, FedEx, DHL and various LTL shipping companies.Negotiation of shipping discounts and terms with vendors and shipping companies. Creation and design of all sales and marketing materials, product labels, MSDS sheets using software such as Corel Draw, Canvas 8, Actual Draw, and some basic HTML editing.Maintain customer and vendor database, using software such as Act, Maximizer and Office Accelorator. Maintained other company data such as product formulas using Corel Quattro Pro.

Various retail duties including cashier, retail merchandising, etc. Also worked in receiving dept and cash office.

As the proprietor and operator of Cozy Home Cleaning, I established and managed a thriving residential and commercial cleaning service. During this period, I assumed full responsibility for all aspects of business ownership, demonstrating expertise in accounting, marketing, advertising, sales, and various other operational facets.In this capacity, I played a pivotal role in steering the company towards success through strategic decision-making and meticulous attention to detail. My responsibilities included overseeing financial matters, executing effective marketing and advertising campaigns, and driving sales initiatives. This comprehensive approach contributed to the sustained growth and success of Cozy Home Cleaning during my tenure as the Owner and Operator.