Lorie Gilbert Email & Phone Number

Webbank

 Improve understanding of each Strategic Partner’s (SP’s) lending program and support their Management Group in formulating strategies to mitigate and control operational risk.  Lead critical project initiatives which are designed to control and mitigate reputational risk also evaluate and control operational consistency and best practices across all SP programs. Instrumental in implementation process when new SP’s are on-boarded to ensure all phases of the activity are tracked and reported to the SP team, as needed. Review all Program Agreements to assess and monitor contractual objectives as well as perform all internal audits through collaboration with Bank consultants and coordination of all oversight audit activity. Represent SP Group during LEAN initiatives with operational impact to SP Oversight. Efficiently execute recruitment and placement of required staff, establish work schedules also monitor and evaluate performance of Bank’s receptionist positions. Address key business initiatives and requests interact with the Bank’s senior Executive Team, participate in the Customer Advocacy Committee and lead special assignments of the committee.

 Played a pivotal role in development of procedures for consistency in the quality of the organization. Assessed and managed all work flow system to maintain corporate quality controls also implemented proven methods for policies and procedures to continue branch consistency. Improved policies, procedures and employee handbook also served as liaison between managers and staff. Functioned with vendors to insure high quality and fair pricing while focusing on continuous development.

 Incubated employee orientation and on-boarding programs also completed and maintained organizational charts. Designed a career path program for supervisors as well as analyzed individual and team performance against business goals, and implemented business improvement strategies. Provided comprehensive support to executive-level staff, coordinated travel, and managed all essential tasks. Served as Safety Committee Chairperson and carried out annual drills and training for team and co-chair for building of 1200 team members. Designed reports for tracking and analyzing turnover and headcount. Completed Six Sigma Green Belt training, which resulted in new procedures and tracking databases to maintain compliant with the systems access regulations. Completed a LEAN training program and led site in a Kaizen event that eliminated waste and saved our supervisors 15 hours each, per month to spend coaching and training.

Founded the Communications Committee to provide an efficient, organized way to disseminate company and department information. Chaired committee of six and made presentations to senior management group to garner support.Organized and chaired the Management Advisory Council for two years with a mandate to provide employee feedback to management, resolve interdepartmental issues on an employee level, and promote community involvement.

Founded the Communications Committee to provide an efficient, organized way to disseminate company and department information. Chaired committee of six and made presentations to senior management group to garner support.Organized and chaired the Management Advisory Council for two years with a mandate to provide employee feedback to management, resolve interdepartmental issues on an employee level, and promote community involvement.Chairperson for annual United Way events increasing donations from $67,000 to over $200,000 annually with 94% employee participation.Recognized as “Employee of the Year” for being an innovator and the driving force behind multiple employee satisfaction, company recognition and community involvement programs.

B. S, Business Management

Certificate, Human Resources Management

Certificate, Office Information Systems

Administrative Assistant Training)