Lorie Leung Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

I provide comprehensive full event cycle management, from client discovery calls, building BEOs and managing FOH/BOH operations for the private events program to executing event service on site. Current and past clients include:Deloitte, Bank of Montreal, Fidelity Investments, Osgoode Law School, SickKids Hospital, Toronto Metropolitan University, Pierre Fable and Concordia University.

Toronto, Canada Area

Worked exclusively with DIAGEO products (Johnnie Walker, Don Julio, Tanqueray, Ketel One, Ciroc) in engaging customer activations and integrated marketing promotions to achieve brand success and awareness. Notable activations include Restaurants Canada show, Toronto International Film Festival (TIFF), TO Food and Drink Show, Dragon Ball Gala, Toronto Cocktail Conference.

Toronto, Ontario, Canada

Developing event concepts and strategies, while executing a diverse portfolio of offsite and on-site event programming, including full-service catering, weddings, brand collaboration, corporate events, large party bookings and full-venue buyouts.- Outsource event leads and sales opportunities through out cold and warm outreach, industry focused networking and marketing- Creating and managing event budgets, including cost estimation, negotiation with vendors and tracking expenses for multiple events/clients- Ensuring all events stays within client budgetary constraints and making adjustments as necessary- Coordinating logistics including venue site visits, floor plan design, transportation, accommodation, and technical requirements- Overseeing setup, teardown, and the overall service flow of the event- Maintaining strong relationships with clients throughout the event planning process and understanding their goals and needs-Completing post-event follow up internally and externally to ensure financial reports are completed and feedback circle maintainedCurrent and past clients include:Sinai Health Foundation / Mount Sinai Hospital, Heart and Stroke Foundation, BMO, TD Bank Canada, The Edible Group, The University of Toronto, Culinary Tourism Alliance, Zynga, Allay LLP, Rosehall Run Vineyards, Stratus Vineyards, The New Farm and Royal Agricultural Winter Fair.

Toronto, Ontario, Canada

- Analyze marketing leads for potential sales opportunities - Connect with key stakeholders such as Director of Operations, IT, Culinary and Finance to understand business operations and goals - Cold-call and warm-call clients to understand their business operations, needs and pains- Communicate software integrations as an added up-sell to the base product- Utilize CRM software (Salesforce) to ensure all client relationships were outlined for ease of sales cycle and operational data

Toronto, Ontario, Canada

Oversaw the day to day operations of the venue and ensured a high level guest experience while solidifying the vision and brand of COC / à toi. - Hitting sales targets while maintaining labour costs and service standards- Created business strategies to ensure a profitable business as restaurants returned to dine-in operations- Developed entertainment programing alongside brand sponsorship to attract new clientele and generate increases sales revenue + sales initiatives for staff- Hiring and training staff members, creating an on-boarding package and schedule to ensure all company standards, values and missions were effectively communicated- Maintained venue infrastructure through regular assessments and coordinated repairs as needed- Effectively recovered any negative guest experiences and managed an extensive roster of regular clientele - Maintained positive email correspondence with various stakeholders including customers, staff, upper management- Oversaw payroll verification and tip distribution for all staff- On-site support for private corporate buyouts and weddings

Toronto, Ontario, Canada

- Responsible for the evening operations of the business, averaging $35,000+ in sales per night- Developed sales initiatives to drive restaurant revenue growth and ensure weekly KPIs were met- Responsible for allocating and lowering restaurant costs through financial planning - Actively engaged in the hiring and interviewing process for all departments of the business- Oversaw training and scheduling of a 20+ front desk team and provided appropriate feedback and coaching- Handled all customer experience tickets and had a 100% success rate in winning back guests- Increased the Google review rating and UberEats rating at both locations to a 4.5 stars- Responsible for leading the Convey online digital interview process and training fellow managers on the platform- Accountable for the restaurants internal social media accounts + social committee- Promoted to work within both the Cactus Club Cafe brand and the King Taps brand

Toronto, Canada Area

Toronto, Canada Area

Antler Kitchen + Bar is celebration of regional ingredients that aims to define Canadian cuisine by highlighting local seasonal and wild foods. With a heavy focus on foraging, game meats and house-made infusions, Antler is featured as 13th in Toronto's Best New Restaurants of 2016, involved in numerous industry events and continuously creates a seasonal menu that is inspired by the wild. - Greeted and served guests based on specific reservations requests and provided attentive fine dining service- Educated guests on various game meats, foraging process of the menu and recommending appropriate cocktails and wine pairings- Responsible for creating signature cocktails in a timely manner as well as crafting house made liquor infusions, syrups and purees- Primary event team member for offsite events (Taste of Toronto, Taste Toronto, Mac & Cheese Festival, Dundas West Festival)

Toronto, Canada Area

Parcae Restaurant is located within the Templar Hotel in the heart of downtown Toronto. Globally inspired by Mediterranean and Italian cuisine, the menu highlights fresh ingredients from all over the world. Ranked in the top 10 of the 2016 Toronto Life's Best New Restaurants, Parcae remains a downtown cocktail bar staple for well-crafted cocktails with its sleek contemporary setting.- Diligently addressed the unspoken needs of the guests in both the dining room and lounge areas- Maintained overall cleanliness of the bar area to ensure a positive experience and service for all guests- Lead bottle service sales for various private events when required, ensured guests were set up with proper bottle service items and maintained mixers, glassware and garnishes.- Responsible for booking reservations and confirming special requests when applicable

Vancouver, British Columbia And Toronto, Ontario

- Proven leadership in building teams, identifying unseen problems and generating innovative solutions- Demonstrated strong knowledge in food and bar products; assisted in leading seminars to fellow partners during new menu product launches- Tracked bar innovatory, prepared garnishes and fresh juices for service- Communicated between FOH and BOH to ensure highest quality of food with proficient time execution- Recognized for strong ability to meet sales goals and up-sell products to generate increase in revenue

Steveston, Bc

- Assisted senior staff in the supervision of children during daycamp activities as well as the preparations of craft activities, equipment, sports programs, day outing trips and provided special event support - Lead games and activities for 40 campers aged 7-9 in various sport activities, increased weekly attendance and provided special event support- Communicated daily with children and parents regarding various aspects of the program.- Recommended as a candidate for advanced positions due to my responsibility, and achievement displayed while being commended personally for my efforts working with a child who needed special assistance.

Bachelor Of Arts (B.A.) Honours, Professional Communications

Minor in Human Resource Management

Wset Level 1, Restaurant/Food Services Management